Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jenifer Wendland

Norman,OK

Summary

Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and leading through change management and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Training Store Manager

Starbucks Coffee Company
06.2022 - Current
  • Opened a new concept store focused on operations and efficiency
  • Development of internal partners to promote within the company
  • SM peer support for change management for innovation and professional growth
  • New store opening expert
  • Executed Business Analysis identifying opportunities for growth
  • Trained externally hired and internally promoted new Store Managers.
  • Ensured operational standards were met by coaching and guiding partners to build skills and close knowledge gaps..

District Manager

TLA • Starbucks Coffee Company
05.2021 - 05.2022
  • Planned quarterly team strategies for a 24-million-dollar plus portfolio
  • Provide support and resources to team leaders to build capabilities, skills and close knowledge gaps.
  • 12 locations to enforce high-quality standards of operation.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Generated financial and operational reports to assist management with business strategy that aligned with area and company priorities.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Store Manager/Store Manager Trainer

Starbucks Coffee
06.2016 - 05.2021
  • Company direct reports including 6 Shift Supervisors and 24+ Baristas
  • Recruited, trained and developed the best leaders in retail with developing internal partners
  • Business analysis to grow KPI’s, profitability and customer service
  • Trained Store Managers

GM & Multi-Unit Operations Manager

The Melting Pot Restaurants
05.2008 - 06.2016
  • Portfolio of over $4.8 million in revenue
  • Trained, coached and mentored staff to support smooth adoption of executing new menu launched quarterly.
  • Managed a team of 8 direct reports and 40 indirect reports
  • Uplifted a guest focused environment with a focus on quality food, wine and cocktails by creating menus that allowed guests to customize their experience.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Education

Business

University of Oklahoma
Norman, OK
1998

Skills

  • Microsoft Office
  • Talent development
  • Networking
  • Project Strategy
  • Portfolio Management
  • Customer Service
  • Team Building
  • Constructive Feedback

Accomplishments

  • The Melting Pot awards include Top Quality Certifications award, Inaugural Test Store franchise Development, Top Guest Service Index, Top St. Jude fundraising team, National Operators Conference Key Note Speaker and Powerhouse Franchise
  • Starbucks awards include Store Manager of the quarter multiple awards, Bravo Award, Store Manager trainer, Area Partner Network lead, New Store Opening lead.


Timeline

Training Store Manager

Starbucks Coffee Company
06.2022 - Current

District Manager

TLA • Starbucks Coffee Company
05.2021 - 05.2022

Store Manager/Store Manager Trainer

Starbucks Coffee
06.2016 - 05.2021

GM & Multi-Unit Operations Manager

The Melting Pot Restaurants
05.2008 - 06.2016

Business

University of Oklahoma

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Jenifer Wendland