Jenifer Williams
Laurel,MD
Summary
Accomplished Shift Manager at Starbucks, adept in cash handling and decision-making, significantly enhanced team performance through strategic employee training and effective problem-solving. Excelled in customer service, ensuring adherence to company standards and values. Proven track record in mentoring staff to achieve excellence in operational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Shift Manager
Starbucks
06.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Seton Catholic School
Front Royal, VAAssociate of Applied Science - Respiratory Therapy
Prince Georges Community College
Largo, MD05.2027
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
Timeline
Shift Manager
Starbucks
06.2021 - Current
High School Diploma -
Seton Catholic School
Associate of Applied Science - Respiratory Therapy
Prince Georges Community College