Jenifer Wilson
Fort Wayne,IN
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
21
21
years of professional experience
1
1
Certification
Work History
VICE PRESIDENT
AEY ELECTRICAL SERVICE LLC
02.2020 - Current
- Executed all duties and functions of Administration, Finance, Advertising and Marketing, Human Resources, and Accounts Payable/Receivable
- Oversaw and created company websites and marketing campaigns
- Led company to first page of Google with SEO efforts within first 6 months
- Created customer invoices & estimates and processed payments
- Processed year-end financial reports and Federal & State tax forms
- Filed applications with city/county governments to obtain work permits
- Clarified roles, responsibilities and expectations of staff.
- Identified opportunities to improve business process flows and productivity.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Managed financial, operational and human resources to optimize business performance.
- Executed record filing system to improve document organization and management.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Identified appropriate marketing channels and target customers for campaigns.
- Performed ongoing keyword discovery, expansion and optimization to increase organic search footprint and drive relevant site traffic.
- Researched and analyzed competitor website and advertising links to gain insight into new strategies.
- Maintained Google and Bing Webmaster Tools accounts and monitored for crawling and indexing issues.
CAFÉ MANAGER
SPEEDWAY LLC
04.2018 - 06.2019
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Secured daily cash by verifying totals and making nightly deposits.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
MANAGER
MURPHY'S OIL
01.2017 - 04.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
CUSTOMER SERVICE REPRESENTATIVE
AMAZON LLC
04.2016 - 09.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
ADMINISTRATIVE ASSISTANT
GREENBERG TRAURIG LLP
09.2013 - 01.2015
- Coordinated and scheduled Attorney meetings, conference calls, and travel arrangements
- Performed the filing, faxing, copying, and organization of Attorney's files, records, logs, and other legal documents
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Organized documents to manage paper and electronic filing systems of clients.
- Organized files for court proceedings.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
OVERDRAFT SPECIALIST
BANK CALUMET, N.A
01.2003 - 09.2013
- Performed daily overdraft decisions for 28 branch locations
- Applied tax levies, court orders, and other holds on customer accounts
- Responsible for the research and responses to interrogatories, subpoenas, and other legal requests
- Previous experience as a Teller and Personal Banker.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Education
CERTIFICATE - Business Administration And Management
BRYAN UNIVERSITY
10.2023
BOOKKEEPING CERTIFICATION -
ASHWORTH COLLEGE
08.2022
SOME COLLEGE - Accounting
STRAYER UNIVERSITY
02.2020
Skills
- Customer Service
- Critical Thinking
- CRM Software
- Microsoft Office Proficiency
- Customer-Focused
- Interpersonal and Written Communication
Certification
- MICROSOFT SUITE CERTIFICATION/DESKTOP PRO
- INTUIT BOOKKEEPING CERTIFICATION/COURSERA
- QUICKBOOKS CERTIFICATION/INTUIT
- ELECTRICAL APPRENTICE LICENSE/ALLEN COUNTY, INDIANA
- VALID DRIVER'S LICENSE
COMPUTER/TECH SKILLS
- DATA ENTRY
- FRESHBOOKS
- JOIST
- SQUARE
- GUSTO
- ADP
- GOOGLE ADS
- MICROSOFT ADVERTISING
- FACEBOOK ADS
- YELP ADVERTISING
Timeline
VICE PRESIDENT
AEY ELECTRICAL SERVICE LLC
02.2020 - Current
CAFÉ MANAGER
SPEEDWAY LLC
04.2018 - 06.2019
MANAGER
MURPHY'S OIL
01.2017 - 04.2018
CUSTOMER SERVICE REPRESENTATIVE
AMAZON LLC
04.2016 - 09.2017
ADMINISTRATIVE ASSISTANT
GREENBERG TRAURIG LLP
09.2013 - 01.2015
OVERDRAFT SPECIALIST
BANK CALUMET, N.A
01.2003 - 09.2013
CERTIFICATE - Business Administration And Management
BRYAN UNIVERSITY
BOOKKEEPING CERTIFICATION -
ASHWORTH COLLEGE
SOME COLLEGE - Accounting
STRAYER UNIVERSITY
- MICROSOFT SUITE CERTIFICATION/DESKTOP PRO
- INTUIT BOOKKEEPING CERTIFICATION/COURSERA
- QUICKBOOKS CERTIFICATION/INTUIT
- ELECTRICAL APPRENTICE LICENSE/ALLEN COUNTY, INDIANA
- VALID DRIVER'S LICENSE
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