Jenifer Wiscombe
Pocatello,Idaho
Summary
I am seeking a position with an organization that will utilize my experiences, leadership abilities, sales and administrative skills to benefit mutual growth and success both professionally and personally.
- Managed busy retail location achieving Centers of Excellence 3 out of 4 years
- Earned annual bonuses 4 out of 4 years based on store performance
- Built scratch insurance agency growing it to 4800 policies within first 5 years
- Achieved JD Powers award consecutively for 10 years within my insurance agency
- Qualified for company trips annually based on sales, profit and retention
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
Safelite Auto Glass
06.2019 - 06.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted employee reviews/evaluations
- Completed opening and closing procedures.
- Maintain store inventory to reduce shrinkage to achieve larger profitability.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached employees to meet the needs of customer satisfaction and expectations for higher customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Kept track of sales and progress through daily reports.
Insurance Sales Agent
Butler Insurance Services
11.2018 - 05.2019
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Agent
Advantage Plus Insurance Services
11.2016 - 10.2018
- As the agent I marketed the agency and products to members of the credit union as well as outside the credit union
- I provided insurance policies designed specifically for the client’s needs and educated them on the products provided
- I was responsible servicing of the agency with the expectation to build the premium base and keep retention numbers increasing
- I created and applied processes for the agency that would allow it to run effectively and professionally
Insurance Agent
Jenifer Wiscombe Agency
03.2014 - 10.2016
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Owner/Agent
American Family Insurance
01.2002 - 02.2014
- Opened a scratch insurance agency with American Family Insurance in December of 2001
- As owner of the agency I was responsible for all day to day activities for the office including marketing and sales, accounting, human resources, customer service, etc
- I attended several management and leadership events which included training on product knowledge, goal setting, staff management/motivation, marketing/sales strategies and meeting deadlines.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Radiology
Idaho State University
Pocatello, IDHighland High School
Pocatello, ID06.1991
Skills
- Microsoft Visio
- Inventory Management
- Order Supplies
- Accurate Cash Handling
- Citrix
- Product and Service Sales
- Microsoft Internet Explorer
- Microsoft Windows
- Business Management Principles
- Team Leadership
- Microsoft Access
- Store Opening and Closing Procedures
- Staff Training
- Microsoft Office
- Sales Activities
- Customer Relations
- Project Management
- Microsoft Outlook
- Staff Management
- Customer Service
- Goals and Performance
- Employee Motivation
- Mentoring
Affiliations
- Idaho Notary
- Member of Pocatello Chamber Of Commerce -participated in Leadership Pocatello as student and mentor
- Member of Bannock Civitans
Certification
- Idaho Property and Casualty license -active
- Idaho Life and Health license-active
- Idaho Realtors license-non active currently-not appointed to a broker
Timeline
Store Manager
Safelite Auto Glass
06.2019 - 06.2023
Insurance Sales Agent
Butler Insurance Services
11.2018 - 05.2019
Agent
Advantage Plus Insurance Services
11.2016 - 10.2018
Insurance Agent
Jenifer Wiscombe Agency
03.2014 - 10.2016
Owner/Agent
American Family Insurance
01.2002 - 02.2014
Radiology
Idaho State University
Highland High School