Jenifer Anjaline Karunya B
Austin,TX
Summary
Adept Site Reliability Engineer with a proven track record at Tata Consultancy Services, I excel in cloud infrastructure management and fostering team collaboration. Leveraging Google Cloud Platform expertise and Python scripting, I've significantly enhanced application performance and disaster recovery processes, achieving notable cost savings and maintaining 100% customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Site Reliability Engineer
The Home Depot Inc
Austin, TX
01.2019 - Current
- Performed capacity planning activities based on current usage trends and future projections.
- Utilized advanced software for site planning, project scheduling, and resource allocation.
- Created automated scripts for software deployments and configuration management tasks.
- Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
- Make regular reporting of the service availability (SLI/SLO), and ensure support tickets and improvements backlog follow-up.
- Provided training sessions on SRE principles and best practices to team members.
- Conducted regular reviews of alerts generated by monitoring tools to identify potential issues.
- Monitored systems performance using various metrics such as latency, throughput, availability.
- Ensured high availability and scalability of applications across multiple environments.
- Collaborated with production team members to help team create and deliver high quality, cutting-edge products.
- Documented best practices and procedures for incident response activities.
- Troubleshooted complex issues related to application architecture and system configurations.
- Monitored site activities to identify and mitigate potential risks to project timelines and quality.
- Developed strategies for disaster recovery plans that ensured minimal downtime during an outage.
- Coordinated with architects and contractors to resolve project design and development issues.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
Mainframe Production Support Executive
USAA - P&C Auto Insurance
Chennai, Tamilnadu
08.2014 - 09.2018
- Conducted regular maintenance tasks such as backups, restores, refreshes. on the mainframe platform.
- Managed customer requests through thoughtful queue management and ticket prioritization as necessary.
- Configured various components of the IBM z, OS operating system including JCL, TSO, ISPF, CICS, DB2, IMS, MQ Series.
- Resolved all the errors in the backend that customers face on the web UI.
- Moved defects to production by making code changes with proper component leads' approval.
- Resolved Rush members that need to be fixed at the earliest within 24 hours.
- Prepared high-level design document and SDP for the same.
- Always maintained 100% customer satisfaction in providing proper resolution for the defects raised.
Support Engineer
GENERAL REINSURANCE CORPORATION
Chennai, Tamilnadu
01.2013 - 12.2013
- Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
- Provided technical guidance when needed to other departments or personnel.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Conducted workflow analysis, space design or cost comparison analysis.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Education
Bachelor of Technology - Electronics And Instrumentation Engineering
Kalasalingam University
Krishnankoil05-2012
Skills
- Google cloud platform experience
- Google cloud SQL
- Python scripting
- Bash and Python
- Capacity planning
- Traffic shaping
- Disaster recovery
- Security best practices
- Application performance monitoring
- Incident response management
- System monitoring tools
- Cloud infrastructure management
Languages
English
Professional
Tamil
Professional
Certification
- Associate Cloud engineer
- Pursuing Professional cloud architect
- Preparing for Github copilot certification
Accomplishments
- Received awards from clients
- 3 Start team award
- 2 On the spot award
- 2 On the Spot Team Award
- Service Commitment Award
Timeline
Site Reliability Engineer
The Home Depot Inc
01.2019 - Current
Mainframe Production Support Executive
USAA - P&C Auto Insurance
08.2014 - 09.2018
Support Engineer
GENERAL REINSURANCE CORPORATION
01.2013 - 12.2013
Bachelor of Technology - Electronics And Instrumentation Engineering
Kalasalingam University
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