Jenifer C Heredia
Phoenix,AZ
Summary
Motivated Patient Account Representative offering five years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
7
7
years of professional experience
Work History
Claim Examiner
Reliance Matrix
11.2023 - Current
- Incorporated claim objectives to achieve action plans and strategies.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Streamlined communication channels between internal departments for faster decision-making on complex cases.
- Ensured compliance with state regulations by conducting regular audits of claim files and documentation.
Patient Account Specialist
Risas Dental And Braces
09.2018 - 09.2023
- Enhanced patient satisfaction by efficiently managing billing inquiries and resolving discrepancies.
- Worked with patients to discuss payment options, insurance benefits and eligibility, financial account accuracy, and account balance resolution.
- Reduced outstanding balances by diligently following up on overdue payments and negotiating payment plans.
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Discussed treatment plans and after care of any procedures with patients.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Responded to patient, family and external payer inquiries.
- Prepared documents for patient visits/treatment and registered patients into system.
- Monitored office flow.
- Efficiently and accurately processed customer check-out including cash, check and credit cards.
Sales Consultant Manager
La Gran Bota
06.2017 - 07.2018
- Led a team of sales consultants, providing coaching and performance feedback for continuous improvement.
- Used consultative sales techniques to understand customer needs and recommend
relevant products and services. - Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
Education
High School Diploma -
Trevor G Browne
Phoenix, AZ05.2018
Skills
- Customer Care
- Time Management
- Communication (Verbal and written)
- Organization
- Attention to Detail
- Adaptability
- Interpersonal
- Critical thinking
- Team Leadership
- Claims Evaluation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Claim Examiner
Reliance Matrix
11.2023 - Current
Patient Account Specialist
Risas Dental And Braces
09.2018 - 09.2023
Sales Consultant Manager
La Gran Bota
06.2017 - 07.2018
High School Diploma -
Trevor G Browne