Jeniffer Dominguez
Pasadena,TX
Summary
Detail-oriented Office Administration professional with 3+ years of experience supporting business operations, managing client communication, and maintaining organized workflow systems. Strong multitasker skilled in scheduling, documentation, CRM management, and providing administrative support to internal teams. Known for exceptional customer service, rapid problem-solving, and ensuring smooth day-to-day office functions.
Overview
4
4
years of professional experience
Work History
Client Relations Specialist
Lane Concrete Construction
Pearland, Texas
02.2023 - 10.2025
- Managed inbound/outbound communication including scheduling meetings and responding to client inquiries.
- Prepared documentation such as quotes, proposals, contracts, and email correspondence.Prepared documentation including proposals, contracts, and email correspondence.
- Entered and updated records in databases to ensure accurate tracking of active projects.
- Coordinated between sales, project management, and operations to streamline workflow and delivery timelines.
- Maintained organization of office files, order records, and performance reports for management review.
- Supported procurement tasks including submitting orders and confirming vendor pricing.
- Built strong relationships with contractors and clients, contributing to repeat business and growth.
Sales Representative
Statewide Remodeling
01.2022 - 01.2023
- Handled client scheduling and follow-up communications through CRM and phone systems.
- Delivered high-impact product presentations for customers to drive informed decision-making and strong closing outcomes.
- Prospected, qualified, and converted leads through Customer Relationship Management follow-up, outbound calls, and event marketing initiatives.
- Partnered with coworkers to execute promotional events and expand community presence.
- Achieved consistent sales performance by tailoring home improvement solutions to customer needs and budgets.
- Managed full sales cycle including financing options, contract documentation, and post-sale client support. Achieved an 80% referral rate through exceptional service, trust-building, and follow-through.
Education
Bachelor of Arts - Communications
University of Texas At San Antonio
San Antonio, TX12-2022
Diploma - Business Management
Dr. Kirk Lewis Career & Technical High School
Houston, TX08.2018
Skills
- Client relationship management
- Contract negotiation
- Document preparation
- Project coordination
- Database management
- Customer satisfaction tracking
Timeline
Client Relations Specialist
Lane Concrete Construction
02.2023 - 10.2025
Sales Representative
Statewide Remodeling
01.2022 - 01.2023
Bachelor of Arts - Communications
University of Texas At San Antonio
Diploma - Business Management
Dr. Kirk Lewis Career & Technical High School