Jeniffer Flynt
Fort Walton Beach,FL
Summary
Adept at enhancing customer experiences, I excelled in fast-paced environments like Winn Dixie Supermarket, mastering equipment safety and effective customer communication. My proactive approach led to significant improvements in service delivery and cleanliness standards, showcasing my ability to blend hard and soft skills seamlessly for impactful results.
Overview
23
23
years of professional experience
Work History
Deli Worker
Winn Dixie Supermarket
Holiday, FL
10.2022 - 05.2023
- Assisted customers with selecting deli items and providing product knowledge.
- Maintained a clean, neat and well-stocked deli area.
- Operated cash register to process customer orders accurately and efficiently.
- Followed food safety guidelines when preparing sandwiches, salads and other deli items.
- Greeted customers in a friendly manner and provided excellent customer service.
- Rotated stock on shelves to ensure freshness of products.
- Ordered supplies as needed to maintain adequate inventory levels.
- Prepared cold cuts, salads, sandwiches and other deli foods using established recipes or customer requests.
- Ensured compliance with local health codes by adhering to sanitation policies.
- Communicated effectively with team members regarding orders placed by customers.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
Customer Service Representative
Rental tool company
Tampa, FL
01.2000 - 11.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Excelled in exceeding daily credit card application goals.
Waitress
Winghouse Bar & Grill
Tampa, FL
06.2000 - 07.2001
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Served alcoholic beverages responsibly in accordance with state laws.
Education
GED -
Land O Lakes High School
Land O Lakes Fl05-2000
Skills
- Equipment safety
- Accurate money handling
- Proper food handling
- Cleanliness and sanitation
- Register operations
- Sales proficiency
- Sales expertise
- Deli equipment operation
- Hospitality and accommodation
- Point of sale operation
- Hospitality service expertise
- Stocking of food cases
- Effective customer communication
Timeline
Deli Worker
Winn Dixie Supermarket
10.2022 - 05.2023
Waitress
Winghouse Bar & Grill
06.2000 - 07.2001
Customer Service Representative
Rental tool company
01.2000 - 11.2019
GED -
Land O Lakes High School