Jeniffer Gonzales
Oklahoma,OK
Summary
Proactive Return Center worker with extensive experience in team collaboration, inventory management, and customer service. Demonstrated success in streamlining operations and solving complex return issues. Skilled in cash handling, shipping procedures, and maintaining clean, organized work environments, bringing strong problem-solving abilities and attention to detail. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Return Center
Amazon
10.2023 - Current
- Collaborated with team members to maintain smooth operations during peak hours, minimizing wait times for customers.
- Communicated effectively with management and other departments to address any inventory or maintenance concerns.
- Contributed to overall operational efficiency by completing tasks assigned by supervisors in a timely manner.
- Streamlined return process for quicker vehicle turnover, ensuring timely availability for new customers.
- Demonstrated strong problem-solving skills when faced with unique challenges or complex situations involving client returns.
- Upheld company policies while handling returns, ensuring adherence to terms and conditions of rental agreements.
Sort Center
Amazon
10.2021 - 06.2023
- received packages from shoot and checked its label to see what pallet it belongs to. scanned the package and safely scanned and put on the pallet.
- stacked packages on pallet until it was at a safe hight.
- wrap pallet for the water spider to close and take to shipping area.
Cashier/ Team Builder
Big 5
03.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Server
Gorge Bar and Grill
05.2018 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Housekeeper
El Monte Segrado
02.2017 - 10.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Skills
- Sales experience
- Return Authorization
- Complaint Handling
- Shipping procedures
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Cleaning and sanitizing
- Multitasking
- Cash Handling
- Safe Food Handling
- Team building
- Self Motivation
- Cash register systems
Timeline
Return Center
Amazon
10.2023 - Current
Sort Center
Amazon
10.2021 - 06.2023
Cashier/ Team Builder
Big 5
03.2021 - 08.2021
Server
Gorge Bar and Grill
05.2018 - 01.2020
Housekeeper
El Monte Segrado
02.2017 - 10.2017