Jeniffer Hernandez
Wellington
Summary
Skilled Mental Health Technician understanding and caring willing to assist on crisis intervention and empathy development to enhance patient cooperation and support mental health recovery. Excelled in behavioral management and patient safety, contributing to a safer therapeutic environment. Demonstrated exceptional ability to build trust and rapport, ensuring effective care and positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Technician
We Level Up
06.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Ensured compliance with health and safety protocols, maintaining safe environment for patients and staff.
Client Advocate
Wayside House
01.2022 - 12.2024
- Taking patients vital signs, including pulse rate, breathing rate and blood pressure. Administering medications and supervising patients to ensure they take them.
- Educated clients on speaking up and communicating with staff or therapist on their mental health journey as they stay in rehabilitation home also guiding them through processes to achieve desired outcomes more efficiently
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concern any time
- Managed escalated cases effectively by working closely with other teams and departments, leading to successful resolutions and keeping clients safe and avoiding client’s from AMA.
- Maintained positive office environment using active listening and prompt problem solving.
- Provided exceptional customer service, consistently exceeding expectations and receiving positive feedback from clients and reporting back to supervisor
- Enhanced client satisfaction by addressing concerns and providing timely solutions relating to client mental health or reminder client's to use coping skills
- Transport clients to crossroads evening meetings
- Rounds check every hour
Behavioral Health Technician
Family Center of Recovery
01.2023 - 06.2024
- Conducted client rounds to check on residents.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Prepared and submitted daily Type reports to management.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Taught clients how to complete basic household chores and prepare food.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Used Software to document patient information, progress notes, and treatment plans KIPU
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
Private Caregiver
Self Employed Services
01.2020 - 06.2024
- Maintained clean, safe, and well-organized patient environment.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Maintained clean personal areas and prepared healthy meals to support child nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among parents before and after shift.
- Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
- Built strong relationships with child including family to deliver emotional support and companionship.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Taught children everyday skills and language.
- Taught children basic life skills, manners and personal hygiene.
Education
Bachelor Degree - Psychology
Keiser University
West Palm Beach, FL12.2023
Skills
- Behavior observation
- Patient safety management
- Crisis intervention
- Behavioral management
- Substance abuse awareness
- Empathy development
- Medication administration
- Clinical documentation
- Self-care promotion
- Mental health first aid
- Eating disorder awareness
- Problem-solving
- Compassionate care
- Personal hygiene assistance
- Excellent customer service skills
- Vitals monitoring
- Active listening
- Nonviolent crisis intervention
- Encouragement and motivation
Certification
CPR certified
Timeline
Mental Health Technician
We Level Up
06.2024 - Current
Behavioral Health Technician
Family Center of Recovery
01.2023 - 06.2024
Client Advocate
Wayside House
01.2022 - 12.2024
Private Caregiver
Self Employed Services
01.2020 - 06.2024
CPR certified
Bachelor Degree - Psychology
Keiser University
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