Jeniffer Ibanez Betancourt
Branchville,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
RWJBarnabas Health
Bellville, NJ
06.2022 - 04.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Verified insurance information, collected payments, and scheduled appointments.
- Inputted patient demographic data into electronic health record system.
- Assisted with the completion of medical forms and records.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Ensured that all necessary documentation is completed prior to discharge of patient.
Medical Administration Assistant Chief Orthopedic
Mount Sinai West Hospital
New York, New York
09.2017 - 03.2020
- Generated reports and presentations on departmental progress for management review.
- Implemented policies and performance goals to enhance departmental efficiency.
- Developed strong client relationships, resulting in increased business and referrals.
- Ensured compliance with insurance carrier requirements through accurate claim submissions.
- Identified and adjusted fee discrepancies in submitted claims to maintain patient account accuracy.
- Scheduled laboratory tests for patients according to physician instructions.
- Provided administrative support, including meeting coordination and calendar management.
- Assisted with training new employees on medical administration procedures.
Patient Encounter Specialist Cardio Vascular Dept
Mount Sinai Health System
New York, New York
09.2016 - 09.2017
- Play an integral role in customer service.
- Register new patients, and update information for current patients.
- Manage scheduling, billing, charting, and discharge planning for patients.
- Explain practice policies and follow-up plans to all patients.
- Confirm the accuracy of the patient history.
- Liaise between patients and the insurance company.
- Collect payments and fees according to office protocols.
- Demonstrate knowledge of insurance providers, and process payments accordingly.
- Analyzed customer needs and recommended appropriate products or services.
Ward Clerk/Unit Secretary Emergency Department
NYU Langone Health
Brooklyn, New York
04.2011 - 08.2016
- Established and maintained trusted relationships with residents and physicians.
- Communicated patient symptoms and information directly to physicians.
- Greeted patients with a warm, welcoming attitude to enhance their experience.
- Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
- Ensured compliance with HIPAA regulations when handling patient information.
- Ensured accuracy of all patient information entered into electronic health record system.
- Registered new patients and updated information for existing patients efficiently.
- Interacted positively with all office staff, fostering a collaborative environment.
Education
Paralegal Law -
TCI college of technology
New York05.2011
Skills
- Excel and Microsoft Office
- Scheduling and calendar management
- Data entry and organization
- Email communication
- Customer service and relations
- Insurance verification
- Patient flow management
- Bilingual support
- Meeting planning and coordination
- Multi-tasking skills
- Document management
- Medical billing
- Conflict resolution
- Staff training
- Medical terminology
- POS systems expert
- Inbound and outbound calling
- Customer satisfaction measurement
Languages
Spanish
Professional
References
References available upon request.
Timeline
Patient Service Representative
RWJBarnabas Health
06.2022 - 04.2024
Medical Administration Assistant Chief Orthopedic
Mount Sinai West Hospital
09.2017 - 03.2020
Patient Encounter Specialist Cardio Vascular Dept
Mount Sinai Health System
09.2016 - 09.2017
Ward Clerk/Unit Secretary Emergency Department
NYU Langone Health
04.2011 - 08.2016
Paralegal Law -
TCI college of technology
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