Jeniffer Martinez

As a human resources specialist, we supervise or perform personnel and administrative functions in support of company, battery, troop, detachments at division, corps, and echelons above corps; in brigade and battalion S1's or in other similar organizations, activities and units; and advise the commander, the staff, and unit Soldiers on human resource matters.

• Completed all tasks in compliance with company policies and procedures.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Processed refunds and exchanges in accordance with company policy.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.

• Supported management in implementing operational improvements such as updated training manuals or revised schedules.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.