Jeniffer Montero
Miami
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.
Overview
10
10
years of professional experience
Work History
Loan Services Representative
Dade County Federal Credit Union
11.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Formed positive and trustworthy relationships with clients as we explored financial options that best suited their needs
- Worked collaboratively with loan team regarding the conditions of loans and rates.
- Carefully reviewed all loan agreements to ensure their compliance with policies
- Recommended loan solutions in accordance with lending guidelines and client's requirements.
Customer Service Representative
Signius/Map Communications
01.2017 - 11.2021
- Greeting callers and providing them with a positive first impression of the organization
- Complying with procedures, rules, and regulations on keeping a safe and clean work area
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Order Entry Clerk
J & B Importers
01.2015 - 01.2017
- Interacting with customers while providing prompt and courteous customer service via phone or email
- Developing and maintaining knowledge of all products and services in order to provide information to the customer
- Contributing to the team by accomplishing tasks as needed
Education
A.A Degree -
Miami Dade College
High School Diploma -
Felix Varela Sr. High School
01.2008
Skills
- Microsoft Word, Outlook and some Excel
- Dispute resolution
- Account management
- Communication
- Organizational skills
- High-energy attitude
- Call Center Operations
Languages
Spanish
Native or Bilingual
References
Available on request
Timeline
Loan Services Representative
Dade County Federal Credit Union
11.2021 - Current
Customer Service Representative
Signius/Map Communications
01.2017 - 11.2021
Order Entry Clerk
J & B Importers
01.2015 - 01.2017
High School Diploma -
Felix Varela Sr. High School
A.A Degree -
Miami Dade College
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