Jeniffer Montero
Miami
Summary
Motivated Administrative Representative with proven problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.
Overview
11
11
years of professional experience
Work History
Loan Services Representative
Dade County Federal Credit Union
11.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Formed positive and trustworthy relationships with clients as we explored financial options that best suited their needs
- Worked Collaboratively with loan team regarding the conditions of loans and rates
- Carefully reviewed all loan agreements to ensure their compliance with policies
- Recommended loan solutions in accordance with lending guidelines and client’s requirements
Customer Service Representative
Signius/Map Communications
01.2017 - 11.2021
- Greeting callers and providing them with a positive first impression of the organization
- Complying with procedures, rules, and regulations on keeping a safe and clean work area
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Demonstrated excellent communication skills in resolving product and consumer complaints
Order Entry Clerk
J & B Importers
01.2015 - 01.2017
- Interacting with customers while providing prompt and courteous customer service via phone or email
- Developing and maintaining knowledge of all products and services in order to provide information to the customer
- Contributing to the team by accomplishing tasks as needed
Customer Service Representative
Corporate Caterers
01.2014 - 01.2015
- Answered customer calls in a timely and positive manner to create an enjoyable experience
- Evaluated customer potential product needs and made appropriate recommendations
- Providing administrative and clerical support
Education
High School Diploma -
Felix Varela Sr. High School
A.A Degree -
Miami Dade College
01.2008
Skills
- Microsoft Word
- Outlook
- Excel
- Dispute resolution
- Account management
- Communication
- Organizational skills
- High-energy attitude
- Call Center Operations
Languages
Spanish
Native or Bilingual
Timeline
Loan Services Representative
Dade County Federal Credit Union
11.2021 - Current
Customer Service Representative
Signius/Map Communications
01.2017 - 11.2021
Order Entry Clerk
J & B Importers
01.2015 - 01.2017
Customer Service Representative
Corporate Caterers
01.2014 - 01.2015
A.A Degree -
Miami Dade College
High School Diploma -
Felix Varela Sr. High School
Similar Profiles
SARAI COLINDRES COREASARAI COLINDRES COREA
Member Service Representative at Dade County Federal Credit UnionMember Service Representative at Dade County Federal Credit Union
Yuriel Rodriguez GarciaYuriel Rodriguez Garcia
Dealer Relationship Representative at Dade County Federal Credit UnionDealer Relationship Representative at Dade County Federal Credit Union
Jeniffer MonteroJeniffer Montero
Loan Services Representative at Dade County Federal Credit UnionLoan Services Representative at Dade County Federal Credit Union