Summary
Overview
Work History
Education
Skills
Certification
LNGG
Timeline
Generic

Jeniffer Morles

Magnolia,TX

Summary

Bilingual and detail-oriented healthcare manager with over 5 years of progressive experience in clinic operations, patient services, and healthcare administration. Proven ability to lead cross-functional teams, manage billing and insurance processes, maintain regulatory compliance, and provide limited clinical support. Strong expertise in eClinicalWorks (ECW), staff onboarding, financial reconciliation, and patient relations. Certified in both practice management and healthcare compliance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Practice Manager / Front Desk & Administrative Support

Woodlands Primary Healthcare
11.2020 - Current
  • Promoted from front desk to Practice Manager in January 2022, supervising 40+ staff members across administrative and clinical functions.
  • Responsible for hiring and onboarding new employees (March 2022 – Jan 2025).
  • ECW Super User: created user accounts, managed admin permissions, and trained staff on system usage.
  • Generated operational reports including daily balance sheets, EOB reviews, user-based payment reports, and quarterly provider productivity metrics.
  • Managed electronic payments, processed refunds, and handled voided transactions.
  • Conducted insurance eligibility verifications (deductibles, out-of-pocket, premium payments, PCP assignments).
  • Posted insurance payments and interpreted Explanation of Benefits (EOBs).
  • Maintained and notarized medical records for insurance, immigration (Form I-693), and legal purposes.
  • Performed limited clinical duties: Administered intramuscular injections, IV lines for medication delivery, Took vitals (blood pressure, oxygen, weight), Performed EKGs and operated the InBody body composition analyzer.
  • Coordinated with pharmaceutical and medical representatives.
  • Handled all clinic payments via cash, credit cards, and checks.

Education

Bachelor of Science - Education

CUMT
VENEZUELA
09-2020

Skills

  • Healthcare Practice Management

  • Insurance Verification & Billing

  • EMR Systems (eClinicalWorks)

  • Staff Training & Supervision

  • Financial Reconciliation & Reporting

  • Patient Experience & Front Desk Operations

  • HIPAA & Medicare Compliance

  • Clinical Support Procedures

  • Schedule management

  • Practice management

  • Staff management

  • Workflow management

  • Policy implementation

  • Records management

  • New hire training

  • Staff development

  • Workflow planning

  • Human resources

  • Regulatory compliance

  • Electronic health records

  • Supplies ordering

  • Referral management

  • Continuous improvement

  • Performance metrics

  • Clinical improvement initiatives

  • Insurance referral facilitation

Certification

  • CPPM – Certified Physician Practice Manager
  • CPCO – Certified Professional Compliance Officer
  • Notary Public – State of Texas (Active)
  • HIPAA, HITECH & Omnibus
  • Medicare C & D Compliance
  • Medicare Fraud & Abuse: Prevention, Detection, and Reporting
  • Texas HB 300
  • DoT Regulated Medical Waste
  • Hazcom / GHS
  • Fire Safety
  • Electrical Safety
  • Sharps Safety
  • Workplace Violence Prevention
  • Ergonomics
  • Hand Hygiene for Healthcare
  • Personal Protective Equipment

LNGG

Bilingual: English & Spanish

Timeline

Practice Manager / Front Desk & Administrative Support

Woodlands Primary Healthcare
11.2020 - Current

Bachelor of Science - Education

CUMT

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