Jeniffer Mwaura
West Hollywood,CA
Summary
Accomplished Insurance Sales Agent at TranzAct, adept in customer service and insurance sales, leveraged strong negotiation and product knowledge to exceed monthly sales targets. Demonstrated exceptional ability to build client relationships and resolve complex issues, enhancing customer loyalty and operational efficiency. Achieved significant client satisfaction, contributing to agency success. Seeking to take my expertise into real estate.
Overview
11
11
years of professional experience
Work History
Insurance Sales Agent
TranzAct
06.2022 - Current
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Float Direct Support Professional
Fraser
06.2015 - 03.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness including administering medications, etc.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Switchboard Operator
M Health Fairview
10.2019 - 11.2020
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
Direct Support Professional
Harry Meyering Center
12.2016 - 11.2017
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Customer Service Representative
Bestbuy
10.2013 - 08.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Nursing
Herzing University
Minneapolis, MNBachelor of Science - Nursing
Minnesota State University, Mankato
Mankato, MNSkills
- Customer service
- Insurance sales
- Strong negotiation
- Product knowledge
- Computer skills
- Conflict management
- Medical terminology
- Rapport building
- Time management
- Client retention
Timeline
Insurance Sales Agent
TranzAct
06.2022 - Current
Switchboard Operator
M Health Fairview
10.2019 - 11.2020
Direct Support Professional
Harry Meyering Center
12.2016 - 11.2017
Float Direct Support Professional
Fraser
06.2015 - 03.2022
Customer Service Representative
Bestbuy
10.2013 - 08.2014
Bachelor of Science - Nursing
Herzing University
Bachelor of Science - Nursing
Minnesota State University, Mankato
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