Jeniffer Pabon
New Port Richey,FL
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
5
5
years of professional experience
Work History
Admissions Coordinator
The Barber Institute Of CO
01.2016 - 12.2020
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria.
- Handled inquiries from prospective students to provide detailed information regarding admissions process.
- Contacted prospective students via email and phone calls.
- Coordinated interviews with prospective students to assess academic qualifications and other criteria.
- Performed document filing, bookkeeping, and faxing for busy student admissions office.
- Developed and implemented strategies to increase number of applicants.
- Assisted with creation of marketing plans to attract prospective students.
- Coordinated open house events for prospective students, providing detailed information about programs and answering questions.
- Guided and supported faculty and staff in development of new programs.
Salon and Spa Client Services Coordinator
Post Hair Co
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed department call volume of 50+ calls per day and coordinated department schedules to maximize coverage during peak hours.
- Created customer support strategies to increase customer retention.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
GED -
Cherry Creek High School
Greenwood Village, CO2000
Skills
- Office Supplies and Inventory
- Providing Feedback
- Employee Relationships
- Client Relations
- Complex Product Knowledge
- Understanding Customer Needs
- Greeting Visitors
- Process Transactions
- Customer Support
- Issue and Complaint Resolution
- Interpretation and Translation Services
- Administrative and Office Support
Fluent in Spanish
Fluent in speaking, reading and writing in Spanish.
Languages
Spanish
Native or Bilingual
Timeline
Admissions Coordinator
The Barber Institute Of CO
01.2016 - 12.2020
Salon and Spa Client Services Coordinator
Post Hair Co
GED -
Cherry Creek High School
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