Jeniffer Spack
Toms River,NJ
Summary
Proven problem-solver and customer service expert, adept in cross-cultural communication and assertiveness. At PPE, enhanced support services through industry trend adaptation, achieving improved member interaction and cooperation. Excelled in meticulous scheduling and privacy adherence at HLP Urology, showcasing exceptional organizational skills and empathy in patient care.
Driven professional with strong foundation in member support and advocacy. Proven ability to address and resolve member concerns efficiently, while fostering collaborative team atmosphere. Recognized for adaptability and commitment to achieving high standards and results in fluctuating environments.
Overview
14
14
years of professional experience
Work History
Member Advocate
PPE
South Brunswick
12.2023 - Current
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
- Participated in regular team meetings, sharing insights gained from daily interactions with members to benefit overall operations.
Surgical Coordinator
HLP Urology
Manasquan, NJ
07.2021 - 12.2023
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Coordinated with facilities to set up surgeries for 3 urologists.
Procedure Scheduler
Allied Digestive Health
Red Bank, NJ
05.2011 - 07.2021
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
- Ensured accuracy of medical records by verifying critical information before inputting into the database system during patient registration.
- Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Long Branch High School
Long Branch, NJ06-1996
Skills
- Cross-cultural communication
- Assertiveness
- Customer service
- Problem-solving
Timeline
Member Advocate
PPE
12.2023 - Current
Surgical Coordinator
HLP Urology
07.2021 - 12.2023
Procedure Scheduler
Allied Digestive Health
05.2011 - 07.2021
High School Diploma -
Long Branch High School
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