Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeniffer Williams

Albany

Summary

Dynamic sales associate with a proven track record at Harris Teeter, excelling in customer service and relationship building. Skilled in cash handling and conflict resolution, I enhanced customer satisfaction and drove sales through personalized experiences. Committed to teamwork and achieving goals, I fostered a positive environment that encouraged repeat business.

Overview

16
16
years of professional experience

Work History

Sales Associate

Harris Teeter
07.2024 - Current
  • Assisted customers with product selection and inquiries, enhancing shopping experience.
  • Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
  • Stocked shelves and organized displays to maintain store presentation standards.
  • Collaborated with team members to achieve daily sales goals and improve service delivery.
  • Monitored inventory levels, notifying management of low stock items for timely replenishment.
  • Provided product knowledge to customers, fostering informed purchasing decisions.
  • Resolved customer complaints promptly, contributing to a positive store environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Chef Owner

Jens Kitchen
03.2009 - 11.2019
  • Prepared and presented high-quality dishes following seasonal menus and customer preferences.
  • Maintained kitchen cleanliness and organization, adhering to health and safety regulations.
  • Collaborated with front-of-house staff to ensure timely meal service and guest satisfaction.
  • Assisted in inventory management, including ordering supplies and tracking usage levels.
  • Developed new recipes, incorporating fresh ingredients to enhance menu offerings.
  • Trained junior kitchen staff on food preparation techniques and kitchen protocols.
  • Monitored cooking times and temperatures to ensure consistency in dish quality.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.

Back of the House

Chick-fil-A
04.2024 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.

Education

GED -

USAHello Classroom Online
Virginia Beach, VA

Lennon High
Jamaica WI
06.2001

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented
  • Relationship building
  • Money handling
  • Cash handling
  • Flexible schedule
  • Verbal/written communication
  • Conflict resolution
  • Store opening and closing

Timeline

Sales Associate

Harris Teeter
07.2024 - Current

Back of the House

Chick-fil-A
04.2024 - 08.2024

Chef Owner

Jens Kitchen
03.2009 - 11.2019

GED -

USAHello Classroom Online

Lennon High

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