Jenika-Bless Delacruz
Germantown,MD
Overview
2
2
years of professional experience
Work History
Party Host
HyperKidz
Germantown, MD
01.2025 - Current
- Delivered exceptional customer service by addressing inquiries regarding events, party packages, and admission pricing.
- Managed communications in person, over the phone, and via email to facilitate customer interactions.
- Assisted families during birthday parties, ensuring a smooth and enjoyable experience.
- Collaborated with team members to enhance operational efficiency and service delivery.
- Maintained cleanliness and safety by sanitizing play areas and enforcing safety protocols.
Customer Service Representative
Recess Play Center
Silver Spring
02.2026 - 04.2026
- Host birthday parties and daily center activities, delivering friendly, professional service and tailoring experiences to family needs.
- Manage guest check-ins, admissions, and payments efficiently while communicating clearly with parents and caregivers.
- Supervise groups of children, enforce safety policies, and resolve conflicts to maintain a secure environment.
- Perform routine cleaning and sanitation tasks and support opening/closing procedures to uphold facility standards.
Education
High School Diploma -
Gaithersburg High School
Gaithersburg, MD06-2026
Skills
- Adaptability
- Detail Oriented
- Ability to Work Under Pressure
- Fast Learner
- Conflict Resolution
- Safety Awareness
- Team collaboration
- Customer service
- Time management
Timeline
Customer Service Representative
Recess Play Center
02.2026 - 04.2026
Party Host
HyperKidz
01.2025 - Current
High School Diploma -
Gaithersburg High School