Jenika Chadwick
Randolph,MA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings ten years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
17
17
years of professional experience
Work History
Program Manager
BAMSI
05.2018 - Current
- Person served liaison, advocate and coordinator for consumer involvement in support groups, self-advocacy, integrated community activities, recreation and learning independent/co-dependent living skills
- Provided supportive communication with consumers, families, DDS, Bureau of Guardianship Services and other community organizations and agencies
- Provides and ensure communication of medical and health issues to staff, agency nurses, families, etc.
- Supervise staff training and development through teaching, acting as role model and guiding staff on how to appropriately work with and interact with consumers, other staff, families and guardians
- Coordinate/attend as needed all consumer related meetings (ISP, house, family, etc.); ensure all necessary follow-up is completed in timely fashion
- Ensure completion/submission of all required daily, bi-weekly, monthly, quarterly and annual reports as scheduled
- Routinely review all required reports, logs, mail, requests
- As needed, maintaining organized filing system.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Researched industry best practices in support of training development and program content.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached team members on productivity strategies to accomplish challenging goals.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established team priorities, maintained schedules and monitored performance.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
Intake Coordinator
Victory Program ( Women's Hope)
02.2016 - 05.2018
- Manages and responds to all incoming referral
- Maintaining excel spreadsheet of all inquiries and response provided within market
- Maintains good professional relationships with all customers for all internal and external activities and provide accurate information for all processes and schedule all appointments for hospital
- Provide follow up calls if required and participate in all quality assessment activities and assist to collect and analyze all information and recommend required improvements to all processes
- Monitor all promotional and marketing programs
- Participate in all job fairs and sales calls and maintain communication with all sales staff and administer work according to operational procedures and ensure compliance to all legal requirements
- Determine all notification requirements and update all status in systems and ensure completion of all benefit determination notices
- Prepare and ensure completion of all ICD-9 and CPT codes and maintain record of all enrollee notifications and provide optimal level of customer services to all enrollees and providers
- Maintain optimal quality standards for all processes and ensure compliance to productivity schedule and maintain all patient data into systems and monitor all activities
- Maintain all spreadsheets according to operations department and maintain multiple telephone lines and assist manage all correspondence through regular mails
- Distribute all mails and provide facsimile transmissions and coordinate with team members and health service provides to evaluate all processes
- Develop various correspondences and memos and maintain confidentiality of all client information and monitor all company systems
- Facilitate educational classes like parenting skills, independent living skills, anger management, household management, behavior management, pregnancy/prenatal care etc
- Monitor and manage children in absence of parents.
- Trained new staff members on intake procedures, contributing to well-prepared team.
- Monitored front areas so that questions could be promptly addressed.
- Streamlined intake process by implementing efficient data collection and organization methods.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
Residential Counselor
BAMSI
11.2013 - 11.2017
- Identify service needed to adequately support person service
- Assist families to obtain services by making referrals, providing transportation and accompanying them to appointments
- Manage and maintain good professional relations with day supports
- Ensure to complete progress notes and other case record notes on time
- Support development and maintenance of client records and program documentation complying with contract and BAMSI standards
- Implement appropriate modeling techniques, education and other supportive services as delineated in service plan
- Support Program Manager, with any assessment and provide case management services
- Arrange transportation of clients for medical appointments, counseling and shopping
- Oversee quality of care conforming contract requirements for contacting clients by phone, letter, and conducting home visits
- Participate actively in weekly client staff meetings
- Provide on call support as required and scheduled
- Involve in quality improvement process.
- Participated in ongoing professional development opportunities to stay current on best practices within t field of residential counseling, enhancing overall effectiveness in role.
- Encouraged healthy lifestyle choices among residents by leading educational workshops on topics such as nutrition, exercise, mental health awareness.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Enhanced residents'' quality of life by implementing individualized care plans and providing emotional support.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Collaborated with residential team to maximize effective and efficient operations.
Budget Assistant
Northeastern University
09.2010 - 06.2015
- Provided detailed accounting reports for administrators and clients
- Helped to coordinate team activities and ensure that efficient accounting services were provided at all times
- Communicated complex financial data to clients
- Prepared tax documents for individuals and businesses
- Developed new financial procedures that improved efficiency
- Performed accounting training for new employees
- Handled office administrative and reception duties as required
- Provided office administration and financial assistance to staff and clients
- Maintained reception area, provided office administration, and assisted in development of accounting reports
- Managed office budgets, ordered supplies, and assisted in employee training
- Provided excellent verbal and written communication
- Served as primary office assistant and customer receptionist
- Provided detailed breakdowns of office activities and reported to office administrator
- Assisted accounting team in development of financial reports and recordkeeping
- Communicated with customers and clients
- Maintained calendars and provided excellent time management
- Distributed mail to department employees
- Emailed, scanned and linking documents, data entry into budget information system and running batch evaluations
- Supported budget process: data entry, assisted with communication with students and other departments on campus
- Provided excellent customer service at front desk: registered students, adjusted schedules, processed documentation and forms, explained budget policies and procedures and problem solving budget related concerns
- Trained supervised and scheduled work-study student employees.
- Continuously updated knowledge of budgeting best practices and regulations, ensuring compliance with all applicable guidelines and policies within organization.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Mental Health Assistant
The Judge Rotenberg Center
10.2011 - 10.2013
- Provided crisis evaluations for patients in Psychiatric Service both on and off site, for young children, adults and geriatric patients
- Coordinated and facilitated system treatment meetings, on and off site
- Developed comprehensive treatment plans
- Coordinated with insurance companies to fulfill patient's requirements while strongly advocating for patient
- Participated in orientation and training of new staff, students and others
- Performed crisis screening, hotline, information and enrollment services
- Provided mobile crisis intervention services
- Developed, completed and monitored individualized service plans (ISPs)
- Coordinated County funded crisis and emergency services
- Completed and maintained service documentation according to agency and regulatory standards
- Participated in orientation and training of new staff, students and others.
- Assisted mental health professionals with treatment plans, enhancing therapeutic environment for patients.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Fitness Center Assistant
Northeastern University
10.2010 - 02.2011
- Provided assistance on fitness plans to group members and maintained hygienic work environment
- Communicated with Fitness Supervisor regarding post-rehab members
- Greeted and registered all fitness center members upon arrival
- Assisted new members with membership sign-up procedures
- Processed fitness class registrations and scheduled massage therapy and fitness assessment appointments
- Promoted fitness center to all potential members
- Upheld equipment and reported breakdowns if any
- Performed various cleaning tasks of equipment and facility
- Maintained necessary records and sold fitness center memberships
- Responded to inquiries in a polite and friendly fashion.
- Encouraged participants to stay motivated and reach fitness goals.
- Contributed to higher membership retention rates through proactive relationship-building with clients and offering personalized support.
Receptionist/Assistant Hairstylist
Muffin's International Salon & Spa
03.2007 - 08.2009
- Assist stylists in grooming customers' hairstyles and makeup
- Create and innovate new styles for style conscious people
- Innovate and create new hair styles for customers
- Keep up to date with the latest fashion and style trends
- Drive business in the salon by creating new hairstyles and makeup
- Build customer relationships through initiating new styles in fashion
- Keep the salon premises neat, clean and attractive
- Create brand image for the services through new style innovations
- Assist and support salon manager, staff, stylists and makeup artists
- Ensure total customer satisfaction through initiating new styles in makeup.
- Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Expedited meeting preparation efforts for executive staff members by assembling presentation materials beforehand.
Education
Bachelor of Science - Biology
Northeastern University
Boston, MA06.2026
High School Diploma -
Madison Park Technical Vocational High School;
Roxbury, MA06.2009
Skills
- Advanced skills interpersonal and communication skills, known for tactful handling of sensitive, confidential issues; ability to resolve customer/person served complaint Timely completion of polished, executive-level reports Embodies dependability, honesty, dedication and enthusiasm
- Technical understanding
- Personnel Management
- Enterprise Resource Planning
- Technical Proficiency
- Data Collection & Research
- Employee Development
- Training and Development
- Problem-Solving
- Professional and Courteous
- Operations Management
- Critical Thinking
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Interpersonal Skills
- Teamwork and Collaboration
Timeline
Program Manager
BAMSI
05.2018 - Current
Intake Coordinator
Victory Program ( Women's Hope)
02.2016 - 05.2018
Residential Counselor
BAMSI
11.2013 - 11.2017
Mental Health Assistant
The Judge Rotenberg Center
10.2011 - 10.2013
Fitness Center Assistant
Northeastern University
10.2010 - 02.2011
Budget Assistant
Northeastern University
09.2010 - 06.2015
Receptionist/Assistant Hairstylist
Muffin's International Salon & Spa
03.2007 - 08.2009
Bachelor of Science - Biology
Northeastern University
High School Diploma -
Madison Park Technical Vocational High School;
Similar Profiles
Kelsey TwomeyKelsey Twomey
HR Generalist at BAMSIHR Generalist at BAMSI
OREOFE OJUADEOREOFE OJUADE
Residential Counselor at BAMSIResidential Counselor at BAMSI
Kemissa LynchKemissa Lynch
Direct Support Professional at BAMSIDirect Support Professional at BAMSI