Jenikka ACOSTA
Woodridge,IL
Summary
Dynamic professional with extensive experience at State Farm, excelling in insurance evaluation and policy recommendation. Proven ability to enhance customer satisfaction through effective communication and innovative problem-solving. Skilled in data entry and expense reporting, consistently optimizing office operations and contributing to financial accuracy. Committed to delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Agent Team Member
State Farm
Burr Ridge, IL
01.2023 - Current
- Evaluated clients' insurance needs and recommended suitable policy options.
- Prepared reports and maintained filing systems for efficient information retrieval.
- Provided administrative support to enhance overall office operations.
- Executed clerical tasks including data entry and management of office supplies.
- Assisted with budget tracking and expense reporting to maintain financial accuracy.
- Served as billing specialist, ensuring timely invoicing and payment processing.
Style Team Member/Costumer Service
Target
St.Charles, IL
09.2020 - 04.2023
- Collaborated with other team members in order to create an inviting atmosphere for shoppers.
- Explained promotions to customers, resulting in increased sales revenue.
- Delivered knowledgeable service to effectively address guest inquiries.
Costumer Service Desk Associate
Von Maur
St. Charles, IL
03.2019 - 03.2020
- Delivered prompt, knowledgeable responses to routine inquiries and service complaints.
- Optimized efficiency and service effectiveness while managing customer calls in fast-paced environment.
- Collaborated with team members to resolve customer grievances through innovative solutions.
Education
High School Diploma -
Batac Junior College
Batac, Ilocos Norte03-2012
Skills
- Insurance evaluation
- Policy recommendation
- Data entry
- Expense reporting
- Billing processing
- Client communication
- Office administration
- Customer service
Timeline
Agent Team Member
State Farm
01.2023 - Current
Style Team Member/Costumer Service
Target
09.2020 - 04.2023
Costumer Service Desk Associate
Von Maur
03.2019 - 03.2020
High School Diploma -
Batac Junior College