Jenile henriquez-martinez
Sunbury,OH
Summary
Dynamic Leasing Manager with a proven track record at 29SC Living, excelling in lease administration and tenant relations. Expert in market research and compliance regulations, I successfully increased occupancy through innovative marketing strategies and enhanced customer service. Skilled in negotiation and problem-solving, I foster positive tenant experiences while optimizing leasing processes.
Overview
4
4
years of professional experience
Work History
Leasing Manager
29SC Living
Galloway, OH
04.2021 - Current
- Assisted in managing leasing agreements and tenant communications.
- Coordinated property showings and conducted market research for competitive analysis.
- Supported lease administration tasks including document preparation and filing.
- Handled tenant inquiries and resolved routine maintenance requests efficiently.
- Collaborated with marketing teams to promote available properties effectively.
- Organized open house events to attract potential tenants to properties.
- Provided administrative support during lease negotiations and onboarding processes.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Received, checked and processed applications for new leases.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Oversaw daily operations, maintenance, and administration of various properties.
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
- Provided potential tenants tours of properties.
- Provided customer service support to ensure satisfaction throughout the tenancy period.
- Performed regular site visits to check on conditions of the premises.
- Increased occupancy through dynamic marketing initiatives.
- Reviewed agent activities to check performance and optimize approaches.
- Developed strategies to increase occupancy levels through effective marketing campaigns.
- Conducted market research to identify potential tenants and rental rates.
- Established policies for late fees, pet ownership, smoking regulations.
- Trained staff on compliance, policies and procedures to maximize success.
- Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.
- Organized promotional activities such as open houses or special events to attract new renters.
- Facilitated communication between tenants and landlord or property management company.
- Conducted regular property inspections to ensure compliance with standards and regulations.
- Oversaw the leasing process from initial inquiry to lease signing, ensuring a smooth experience.
- Implemented tenant retention programs to reduce turnover and vacancy rates.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Assisted owners with analyzing complex real estate documents and loan agreements.
Education
High School Diploma -
Groveport High School
Groveport, OHSkills
- Lease administration
- Market research
- Tenant relations
- Compliance regulations
- Customer service
- Negotiation techniques
- Marketing strategies
- Data analysis
- Sales strategies
- Time management
- Event coordination
- Training and development
- Event planning
- Telephone sales
- Negotiation expertise
- Leasing reports
- Fair housing laws
- Marketing expertise
- Background in lease management
- Department oversight
- Leading meetings
- Resident relations
- Lease management experience
- Performance optimization strategies
- Tour management
- Report writing
- Department planning
- Staff coordination
- Problem-solving
- Capital projects management
- Leasing and sales
- Time management abilities
- Customer relations
- Budget planning
- Staff management
Timeline
Leasing Manager
29SC Living
04.2021 - Current
High School Diploma -
Groveport High School
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