Jeniliz Rodriguez

• Delivered comprehensive clinical support by preparing exam rooms, assisting with procedures, and performing patient assessments including vitals, EKGs, and blood draws. Provided patient education and compassionate care to enhance overall experience. Maintained strict adherence to sanitation, specimen handling, and clinical protocols. Supported physicians in wound care and procedural tasks while excelling in high-pressure environments. Ensured smooth workflow and reduced patient wait times through efficient scheduling and room preparation.

• Earned a preceptor role in under four months as a medical assistant by demonstrating strong clinical skills, professionalism, and leadership. Recognized for quickly mastering procedures, providing exceptional patient care, and supporting team efficiency—leading to trust from supervisors to mentor and train new staff.

• Recognized as Employee of the Year 2024 for outstanding performance, dedication to patient care, and consistently going above and beyond in both clinical and administrative duties. Honored for reliability, teamwork, and a positive attitude that contributed to a supportive and efficient work environment.

• Provided front desk and administrative support in a medical office by managing patient scheduling, check-in/out processes, and insurance verification. Maintained accurate health records while ensuring HIPAA compliance. Delivered excellent customer service by handling high volumes of calls and assisting patients with forms and appointment reminders. Performed general office duties and helped maintain a clean, organized waiting area.

• Promoted to a preceptor role in less than four months as a front desk medical receptionist due to rapid mastery of front office operations, exceptional customer service, and attention to detail. Recognized by leadership for the ability to train new hires, uphold clinic standards, and contribute to a smooth, patient-focused workflow.

• The customer service associate increases customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
• Achieved the roll in becoming a customer service associate in under a year by helping and training other associates to become cashier and help them be more experienced in their jobs so they can also become customer service associates, I have also assisted the managers as a right hand to any needs or jobs done throughout the store.