Jenille "Jeni" Lopez
Miami,USA
Summary
Visionary instructional design consultant with over nine years of experience driving educational innovation, AI-powered knowledge management, and scalable instructional systems at the university level. Proven ability to lead cross-functional teams, streamline operations, and implement data-informed strategies that advance institutional teaching and learning goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Instructional Design Consultant
Florida International University – FIU Online
01.2021 - Current
- Led instructional design for 60+ courses, including 38+ Online Departmental Courses (ODCs/ODC Lites)
- Co-developed Goldi and Blu GPT-based knowledge systems for faculty and students
- Created AI-driven tools and immersive design experiences for faculty onboarding and course enhancement
- Developed onboarding prototypes and collaborated on training for ID roles and Design Support Representatives
- Implemented agile workflows (ClickUp), dashboards, and co-created 'Soup' collaboration framework
- Represented FIU Online at InstructureCon, EdIT, UPCEA, and other conferences
Instructional Design Specialist
Florida International University - FIU Online
01.2020 - 01.2021
- Assisted in development of high-enrollment online and hybrid courses during peak pandemic demand
- Created faculty training materials and course quality documentation
- Collaborated with instructional design teams to meet QM certification requirements and ADA compliance
Instructional Design Assistant
Florida International University
01.2018 - 01.2020
- Supported development of 100+ courses per semester during transition to remote learning
- Maintained test banks, verified course ADA compliance, and supported course updates across departments
- Supported QM and Panther High Quality course certifications
Online Support Associate & Help Desk Representative
Florida International University
01.2015 - 01.2018
- Provided Tier 1-2 LMS and EdTech tool support for faculty, students, and staff
- Diagnosed and resolved Canvas/Blackboard issues, collaborated with ID and IT teams
- Moderated LMS forums and audited after-hours support tickets submitted to Instructure Support
Peer Advisor Coordinator
Florida International University – Orientation & Family Programs
01.2014 - 01.2015
- Trained and supervised 40+ student leaders; advised 1,000+ incoming students and families
- Designed and led team-building activities, co-planned off-site & on-site training retreats
Peer Advisor
Florida International University
01.2013 - 01.2014
- Delivered presentations to 4,000+ students; facilitated orientation programs and campus tours
Education
Master of Arts - Instructional Design and Technology, Instructional Systems Track
University of Central Florida
Orlando, FL07.2023
Bachelor of Business Administration - Finance, Minor in Italian
Florida International University
Miami, FL07.2017
Associate in Arts - Accounting, Dual Enrollment High School Program
Miami-Dade College
Miami, FL04.2012
Skills
- Artificial Intelligence Integration
- Instructional Strategies
- Training Program Development
- Adaptive Learning
- Collaborative Learning
- Strategic Planning
Certification
- Quality Matters Certified
- FERPA Annual Training
- Cybersecurity Annual Training
- Teaching with AI
- Power Skills to Manage Hybrid Teams
- Managing Productivity in a Remote work Environment
- FIU Employee Code of Conduct
- Safe Zone Project
- Kognito: At-Risk for Faculty/Staff
- Panthers Protecting Panthers (COVID Safety)
Leadership & Strategic Contributions
- Co-created “Soup,” a team-wide agile collaboration framework adopted across LDI.
- Sole member of the LDI team (2021–2022), maintaining course portfolio and training delivery.
- Designed the onboarding blueprint still in use across multiple ID roles at FIU Online.
- Developed ClickUp dashboards and the LDI Scoreboard for real-time project tracking and transparency.
Recent Academic Presentations
- Inaugural PlayPosit Exchange (2024): Bridging the Gap – Adaptive Gamified Mixed Reality for Engaging Asynchronous Learning
- The Humanities Edge 2024 Summer HEART Program: Video Killed the Static Post - Best Practices for Social Media
- FIU Online Con 2024: The e-Learning Match Game, Battle of the Discussions, and App Smash Bros: Merging Innovative Ed-Tech for a Virtual 360 Syllabus Quiz
- InstructureCon 2024: App Smash Bros - Merging Innovative Ed-Tech for a Virtual 360 Syllabus Quiz
- FIU EdIT 2024: A Dash of Innovation: Stirring Up AI Conversations in the ID Kitchen
AI Integration & Applied Use
- Co-created Goldi and Blu, GPT-powered knowledge bases for faculty and student support.
- Developed additional GPT tools for compliance detection, immersive learning, and instructor onboarding.
- Partnered with AI developers to refine knowledge tagging and improve system outputs.
- Led internal workshops and vendor communications for training alignment and implementation.
AI Tools
ChatGPT, Claude, Dall-E, Gemini, Grammarly, Midjourney, MS Copilot, Notebook LM, Perplexity, Pi, Playground
Productivity Tools
Canva, ClickUp, Figma, Google Workspace, Kumospace, MS Teams, Office 365, Salesforce, Slack, SQL Server, Tableau, Trello, Zoom
Educational Technology Tools
Ally by Anthology, Articulate Storyline 360, Bb Ultra, Blackboard Learn 9, Camtasia Class for Zoom, Canva, Canvas, CenarioVR, Delphinium, DesignPLUS, Figma, Flip, Gather Town, Genially, H5P, Harmonize, Kahoot, Kritik, Labster, LinkedIn Learning, LockDown Browser by Respondus, Mediasite, Multi-Tool (Cidi Labs), Nearpod, Packback, Padlet, Perusall, PlayPosit, Portfolio by Anthology, Qualtrics, Quizlet, Respondus 4.0, Simple Syllabus, Spatial Chat, Studymate, TidyUp, Turnitin, VoiceThread, Yellowdig, Zoom
Languages
English (Fluent), Spanish (Conversational), Italian (Conversational)
Timeline
Instructional Design Consultant
Florida International University – FIU Online
01.2021 - Current
Instructional Design Specialist
Florida International University - FIU Online
01.2020 - 01.2021
Instructional Design Assistant
Florida International University
01.2018 - 01.2020
Online Support Associate & Help Desk Representative
Florida International University
01.2015 - 01.2018
Peer Advisor Coordinator
Florida International University – Orientation & Family Programs
01.2014 - 01.2015
Peer Advisor
Florida International University
01.2013 - 01.2014
Bachelor of Business Administration - Finance, Minor in Italian
Florida International University
Associate in Arts - Accounting, Dual Enrollment High School Program
Miami-Dade College
Master of Arts - Instructional Design and Technology, Instructional Systems Track
University of Central Florida
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