Jenillia Thomas
MARKETING ASSOCIATE / SPECIALIZED SERVICES REP.
Roseau,Saint George
Summary
Dynamic Marketing/Specialized Services professional with marketing, hospitality, customer service and events management experience. Skilled in team leadership, customer service, and streamlining operational procedures. I have a proven ability to create a positive team environment, resolve conflicts, and drive productivity. Proficient in Microsoft Office, time management, and analytics. An innovative problem-solver with expertise in quest services and marketing, dedicated to delivering exceptional customer experiences and optimizing operational efficiency. My background includes managing inventory, developing cocktail menus, and promoting products at industry events. I excel in creating a unique work atmosphere, optimizing productivity, and providing outstanding customer service. With a track record of successful event planning and execution, I am poised to contribute effectively to marketing and specialized services roles.
Overview
2
2
years of professional experience
1
1
years of post-secondary education
2
2
Certifications
Work History
Hostess/Generalist
The Realm
07.2024 - Current
- Greet and seat guests in a friendly and professional manner, providing them with a positive first impression of the establishment
- Manage reservations and seating arrangements, optimizing the dining area for efficient service
- Assist in general tasks such as maintaining cleanliness and organization in the restaurant, supporting the overall guest experience
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Worked with project managers to develop and implement strategies for cost savings and resource optimization
Team Leader
Rise and Roast Café & Bistro
10.2023 - 07.2024
- Ensured team members had the resources, tools, and training needed for success
- Resolved conflicts in a professional and timely manner
- Evaluated team performance and provided constructive feedback to help team members improve
- Developed and implemented team processes to improve productivity and efficiency by X%
- Developed team goals and objectives and monitored progress to ensure successful completion of tasks
- Monitored team performance and performance metrics to identify areas of improvement
- Encouraged creativity and innovation to develop new solutions to complex problems
- Developed a system for recognizing team accomplishments and rewarding success
- Led team meetings to discuss progress and review any challenges faced
- Analyzed data and evaluated survey feedback to identify areas of improvement
Bar Controller/Assistant-Overlooker
The Vineyard
07.2023 - 09.2023
- Managed inventory and restocking of bar supplies, resulting in a decrease in waste and spoilage
- Maintained a clean and organized bar, ensuring compliance with health and safety regulations
- Trained and supervised new bar staff on menu items, customer service, and safety protocols
- Improved the bar's efficiency by streamlining the ordering and delivery process
- Monitored cash flow and reconciled the bar's daily revenues and expenditures, resulting in a decrease in losses
- Developed and implemented operational procedures that reduced bar costs
- Developed a new cocktail menu that received positive feedback and increased bar sales
Generalist
Denver Bar & Grill
07.2022 - 09.2022
- Greeted customers in a friendly and professional manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Worked with managers to develop and implement strategies for cost savings and resource optimization
Events Bar Mixologist/Generalist
Nexconnex Ltd. And Radiance Production
- Assisted in the planning and organization of company events and meetings, ensuring successful execution
- Participated in industry events to promote the company's products and services
- Assisted with event planning and execution, resulting in successful and well-attended events
- Created a unique bar atmosphere through the design of the bar layout and the use of decorations
- Played a positive role in the organization and execution industry events that raised awareness of the brand, resulting in increased sales
Education
High School Diploma - undefined
Dominica Grammar School
Roseau 09.2017 - 05.2023
Certification - Sales & Market Management 1
University of the West Indies Open Campus
Certification
Fine Dining Excellence
Extra-Curricular Activities
Athletics Netball Football Volleyball
Timeline
Hostess/Generalist
The Realm
07.2024 - Current
Team Leader
Rise and Roast Café & Bistro
10.2023 - 07.2024
Bar Controller/Assistant-Overlooker
The Vineyard
07.2023 - 09.2023
Generalist
Denver Bar & Grill
07.2022 - 09.2022
High School Diploma - undefined
Dominica Grammar School
09.2017 - 05.2023
Events Bar Mixologist/Generalist
Nexconnex Ltd. And Radiance Production
Certification - Sales & Market Management 1
University of the West Indies Open Campus
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