JENILYN MCKENNON
Jerseyville,IL
Summary
Public service professional with over twenty years of experience serving the community across healthcare, retail, and direct care settings. Skilled in records management, data entry, customer service, and interagency coordination. Proven ability to learn new systems quickly and maintain confidentiality in sensitive environments.
Overview
24
24
years of professional experience
Work History
Emergency Department Unit Clerk
Jersey Community Hospital
Jerseyville, Illinois
02.2021 - Current
- Register patients and verify personal and insurance information in electronic health records system
- Coordinated doctor-to-doctor consults and facilitated inter-facility patient transfers to ensure continuity of care
- Managed paperwork and logistics for patient transfers to other facilities, streamlining processes for timely transfers
- Scan and manage external patient documents and incoming records
- Performed follow up calls to confirm patient satisfaction and address any additional needs after ER visit
- Maintain strict confidentiality and HIPPA compliance in all documentation
Independent Cosmetologist
Self-employeed
Jerseyville, Illinois
05.2012 - 02.2021
- Maintained active cosmetology license while managing part-time client business to ensure compliance and client satisfaction
- Scheduled appointments, maintained client records, and managed business finances to provide seamless client experience and operational efficiency
- Consulted clients on hair, skin, and style needs for self-employed salon services.
- Performed haircuts, coloring, and styling in a self-managed beauty workspace.
- Applied makeup and finishing touches for special events and personal grooming.
Customer Service Associate
Moto Mart
Jerseyville, Illinois
02.2009 - 02.2021
- Executed cash transactions, managed inventory, and resolved customer issues
- Built strong relationships with customers and community members through regular interactions
- Served public in fast-paced retail environment for twelve years
Direct Support Person
Beverly Farm Foundation
Godfrey, Illinois
03.2003 - 03.2008
- Provided direct care and support for individuals with intellectual and developmental disabilities
- Maintained detailed care documentation and coordinated care with medical and therapeutic specialists to ensure comprehensive support for residents
- Managed daily schedules, appointments, and transportation for residents to enhance their access to services and activities
Education
Cosmetology License - Cosmetology
Cosmetology Trade School
Godfrey, IL04-2012
Certificate - Certified Nursing Assistant Program
Lewis And Clark Community College
Godfrey, IL08-2002
High School Diploma -
Jersey Community High School
Jerseyville, IL05-2002
EMT Basic Training Program - Emergency Medicine
Jersey Communtiy Hospital
Jerseyville, IL10-2026
Skills
- Electronic Health Records (Cerner, CPSI)
- HIPAA compliance
- Patient Registration
- Data Entry and Records Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Patient Communication
- Customer service
Timeline
Emergency Department Unit Clerk
Jersey Community Hospital
02.2021 - Current
Independent Cosmetologist
Self-employeed
05.2012 - 02.2021
Customer Service Associate
Moto Mart
02.2009 - 02.2021
Direct Support Person
Beverly Farm Foundation
03.2003 - 03.2008
Cosmetology License - Cosmetology
Cosmetology Trade School
Certificate - Certified Nursing Assistant Program
Lewis And Clark Community College
High School Diploma -
Jersey Community High School
EMT Basic Training Program - Emergency Medicine
Jersey Communtiy Hospital