Jenilyn Udell
Instructional Designer
Casselberry,FL
Summary
Resourceful and adaptive Instructional Designer with over seven years of experience in eLearning, instructor-led trainings, and curriculum development. Offering insightful analysis of content and design to create effective learning programs that achieve desired business outcomes. Focused and attentive to detail with a passion for optimizing learning and retention.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Corporate Trainer/Instructional Designer
HSA Bank
, Remote
06.2021 - Current
- Collected information about company objectives and employee deficiencies to assess training needs and close performance gaps
- Developed effective training manuals, modules and supporting materials for virtual, instructor-led, and eLearning training
- Reviewed effectiveness of programs through assessments and surveys and made updates to maximize success
- Leverages Articulate 360 Suite, Adobe Suite, SharePoint, Microsoft Suite, Kahoot and LMS platforms, i.e., BrainShark and PeopleFluent
Training Development Specialist
Westgate Resorts
Orlando, FL
07.2015 - 06.2021
- Gathered data, assessed skill gaps, evaluated success of training programs, and recommended improvements to enhance effectiveness
- Developed training materials (training manuals, activities, assessments, instructional videos, and various reference resources) incorporating current Adult learning theories
- Mentored new personnel hired as Training Development Specialists, trained workshops, and Train-the-Trainer sessions
- Analyzed course assessments, user surveys, and focus groups to implement for updated and continuous course improvements
- Skilled with Microsoft Office Suite, Microsoft Visio, Articulate 360 Suite, Vyond, Adobe Suite, iStock, Getty images, Cam Studio, SharePoint, and LMS Platforms, e.g., Blackboard, Impactly, and Moodle
Adobe Connect Host/Administrator
Volt/Victor 12
Orlando, Florida
04.2015 - 07.2015
- Prepared e-learning course materials and conducted dress rehearsals with Presenters/SMEs
- Trained new employees to Host e-learning sessions
- Facilitated e-learning courses through Adobe Connect which included managing time and course flow, aiding participants with trouble shooting technical errors, and moving participants between meeting and break out rooms
- Reviewed and tracked course cancellation and completion rates per government contract requirements
Career and Student Support Specialist
Central Florida Institute
Orlando, FL
09.2013 - 12.2014
- Conducted workshops and educational presentations for Career Development
- Instructed individuals in career development, job search and application strategies, resume writing, and interview skills
- Planned and prepared for events (orientations, graduations, and teacher workshops)
- Developed presentations using Camtasia, Microsoft Suite, and Audacity
Admissions Advisor
Kaplan University
Orlando & Plantation, FL
04.2009 - 08.2013
- Interviewed potential students to assess their academic credentials, interests, and educational goals
- Identified and addressed concerns of incoming students
- Maintained communication with students providing up to date information on transfer status, scholarship opportunities, and admissions procedures
- Gathered necessary paperwork and applications for students completing enrollment process
Training Specialist & Account Executive
MAC Consulting International
Orlando & Salt Lake City, FL & UT
11.2006 - 01.2009
- Provided Business to Business direct sales for Fortune 500 clients
- Maintained customer relationships to assure retention through one-on-one customer service and support
- Managed, trained, and cultivated sales teams of up to 15 people within established sales model
- Supported each team member's development and professional growth
- Traveled to support offices within organization by training and developing their sales teams
Education
Graduate Certificate - Instructional Design For Organizations
Kaplan University
Davenport, IA 04.2013 - 10.2013
Master of Arts - Teaching
Kaplan University
Davenport, IA 08.2011 - 02.2013
Bachelor of Fine Arts - Computer Animation
International Academy of Design And Technology
Tampa, FL 07.2003 - 06.2006
Skills
Industry best practices
Adult Learning Theory
Excellent Communication
Articulate Storyline 360 Suite
Microsoft Office Suite
SharePoint
Adobe Creative Suite
Camtasia
Audacity
Vyond
CamStudio
Canva
Learning Management Systems
BlackBoard
Moodle
BrainShark
PeopleFluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Quality is not an act, it is a habit.
Aristotle
Timeline
Corporate Trainer/Instructional Designer
HSA Bank
06.2021 - Current
Training Development Specialist
Westgate Resorts
07.2015 - 06.2021
Adobe Connect Host/Administrator
Volt/Victor 12
04.2015 - 07.2015
Career and Student Support Specialist
Central Florida Institute
09.2013 - 12.2014
Graduate Certificate - Instructional Design For Organizations
Kaplan University
04.2013 - 10.2013
Master of Arts - Teaching
Kaplan University
08.2011 - 02.2013
Admissions Advisor
Kaplan University
04.2009 - 08.2013
Training Specialist & Account Executive
MAC Consulting International
11.2006 - 01.2009
Bachelor of Fine Arts - Computer Animation
International Academy of Design And Technology
07.2003 - 06.2006