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Jenilyn Udell
Instructional Designer
Casselberry,FL
Summary
Resourceful and adaptive Instructional Designer with over seven years of experience in eLearning, instructor-led trainings, and curriculum development. Offering insightful analysis of content and design to create effective learning programs that achieve desired business outcomes. Focused and attentive to detail with a passion for optimizing learning and retention.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Corporate Trainer/Instructional Designer
HSA Bank
, Remote
06.2021 - Current
- Collected information about company objectives and employee deficiencies to assess training needs and close performance gaps
- Developed effective training manuals, modules and supporting materials for virtual, instructor-led, and eLearning training
- Reviewed effectiveness of programs through assessments and surveys and made updates to maximize success
- Leverages Articulate 360 Suite, Adobe Suite, SharePoint, Microsoft Suite, Kahoot and LMS platforms, i.e., BrainShark and PeopleFluent
Training Development Specialist
Westgate Resorts
Orlando, FL
07.2015 - 06.2021
- Gathered data, assessed skill gaps, evaluated success of training programs, and recommended improvements to enhance effectiveness
- Developed training materials (training manuals, activities, assessments, instructional videos, and various reference resources) incorporating current Adult learning theories
- Mentored new personnel hired as Training Development Specialists, trained workshops, and Train-the-Trainer sessions
- Analyzed course assessments, user surveys, and focus groups to implement for updated and continuous course improvements
- Skilled with Microsoft Office Suite, Microsoft Visio, Articulate 360 Suite, Vyond, Adobe Suite, iStock, Getty images, Cam Studio, SharePoint, and LMS Platforms, e.g., Blackboard, Impactly, and Moodle
Adobe Connect Host/Administrator
Volt/Victor 12
Orlando, Florida
04.2015 - 07.2015
- Prepared e-learning course materials and conducted dress rehearsals with Presenters/SMEs
- Trained new employees to Host e-learning sessions
- Facilitated e-learning courses through Adobe Connect which included managing time and course flow, aiding participants with trouble shooting technical errors, and moving participants between meeting and break out rooms
- Reviewed and tracked course cancellation and completion rates per government contract requirements
Career and Student Support Specialist
Central Florida Institute
Orlando, FL
09.2013 - 12.2014
- Conducted workshops and educational presentations for Career Development
- Instructed individuals in career development, job search and application strategies, resume writing, and interview skills
- Planned and prepared for events (orientations, graduations, and teacher workshops)
- Developed presentations using Camtasia, Microsoft Suite, and Audacity
Admissions Advisor
Kaplan University
Orlando & Plantation, FL
04.2009 - 08.2013
- Interviewed potential students to assess their academic credentials, interests, and educational goals
- Identified and addressed concerns of incoming students
- Maintained communication with students providing up to date information on transfer status, scholarship opportunities, and admissions procedures
- Gathered necessary paperwork and applications for students completing enrollment process
Training Specialist & Account Executive
MAC Consulting International
Orlando & Salt Lake City, FL & UT
11.2006 - 01.2009
- Provided Business to Business direct sales for Fortune 500 clients
- Maintained customer relationships to assure retention through one-on-one customer service and support
- Managed, trained, and cultivated sales teams of up to 15 people within established sales model
- Supported each team member's development and professional growth
- Traveled to support offices within organization by training and developing their sales teams
Education
Graduate Certificate - Instructional Design For Organizations
Kaplan University
Davenport, IA 04.2013 - 10.2013
Master of Arts - Teaching
Kaplan University
Davenport, IA 08.2011 - 02.2013
Bachelor of Fine Arts - Computer Animation
International Academy of Design And Technology
Tampa, FL 07.2003 - 06.2006
Skills
Industry best practices
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Quality is not an act, it is a habit.
Aristotle
Timeline
Corporate Trainer/Instructional Designer
HSA Bank
06.2021 - Current
Training Development Specialist
Westgate Resorts
07.2015 - 06.2021
Adobe Connect Host/Administrator
Volt/Victor 12
04.2015 - 07.2015
Career and Student Support Specialist
Central Florida Institute
09.2013 - 12.2014
Graduate Certificate - Instructional Design For Organizations
Kaplan University
04.2013 - 10.2013
Master of Arts - Teaching
Kaplan University
08.2011 - 02.2013
Admissions Advisor
Kaplan University
04.2009 - 08.2013
Training Specialist & Account Executive
MAC Consulting International
11.2006 - 01.2009
Bachelor of Fine Arts - Computer Animation
International Academy of Design And Technology
07.2003 - 06.2006
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