JENINE FRANCIS
WASHINGTON,USA
Summary
Experienced with service operations management, consistently enhancing customer satisfaction and operational workflows. Utilizes strong problem-solving skills to address and resolve service issues efficiently. Track record of fostering teamwork and adapting to dynamic service environments, ensuring continuous improvement.
Overview
24
24
years of professional experience
Work History
Senior Service Agent
FedEx
03.2024 - Current
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in service delivery.
- Introduced innovative approaches to problem-solving that led to improvements in overall team performance.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Senior Retail Sales Associate
Macy’s, Inc.
06.2001 - 10.2015
- Boosted sales revenue by consistently upselling products and suggesting additional items based on customer needs.
- Maintained a visually appealing store environment through regular merchandising and display updates.
- Directed and supervised 25 employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Planned budgets and authorize payments and merchandise returns
- Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Reduced issue resolution time by streamlining communication between departments.
Computer Lab Instructor
Bronx Community Center
03.2009 - 11.2010
- Established clear objectives for all lessons, units, and projects, and communicated these objectives to students
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
- Designed appropriate and specialized lesson plans for computer science students.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
Assistant Provider/Teacher Aide
Francis Academy
11.2005 - 11.2006
- Supervised students in classrooms
- Enforced administration policies and rules governing students
- Instructed and monitored students in the use and care of equipment and materials to prevent injuries and damage
- Observed students' performance, and record relevant data to assess progress
- Prepared lesson materials and demonstrations
Coordinator
Public School 1
11.2004 - 05.2005
- Planned, conducted training programs and procedures for teachers aide
- Evaluated and prepared instructional materials for school systems
- Conducted workshops and conferences designed to promote wellness of students
- Advised teachers of state and federal programs and procedures
- Recommended materials, supplies, equipment, and visual aids designed to meet educational needs and district standards
Education
Criminal Justice Administration -
University of Phoenix
05.2024
Certificate in Medical Office Administration -
University of District of Columbia
01.2015
Attended -
New York City Technical College
01.2003
Graduated -
Murry Bergtraum High School
01.2001
Skills
- Exceptional communication
- Client retention strategies
- Policy adherence
- Escalation management
- Complaint handling
- Appointment scheduling
- Team development
- Conflict resolution
- Administrative support
Educationcertification
- University of Phoenix, Criminal Justice Administration, 05/01/24
- University of District of Columbia, Certificate in Medical Office Administration, 2015
- University of District of Columbia, Certificate in Medical Terminology, 2014
- New York City Technical College, Attended, 2001 - 2003
- Murry Bergtraum High School, Graduated, 2001
Timeline
Senior Service Agent
FedEx
03.2024 - Current
Computer Lab Instructor
Bronx Community Center
03.2009 - 11.2010
Assistant Provider/Teacher Aide
Francis Academy
11.2005 - 11.2006
Coordinator
Public School 1
11.2004 - 05.2005
Senior Retail Sales Associate
Macy’s, Inc.
06.2001 - 10.2015
Attended -
New York City Technical College
Graduated -
Murry Bergtraum High School
Criminal Justice Administration -
University of Phoenix
Certificate in Medical Office Administration -
University of District of Columbia