Jenipher Alfaro
Daly City,CA
Summary
Proven customer service expert with a track record of enhancing guest loyalty and satisfaction at Marriott Hotels. Skilled in cleanliness and hygiene, alongside a strong work ethic, consistently delivered personalized guest experiences. Demonstrated ability to improve service quality through effective team collaboration and initiative.
Overview
2025
2025
years of professional experience
Work History
Guest Service/front Attendant
Target
- Responded to customer requests efficiently and with knowledgeable assistance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Utilized strong interpersonal skills to establish rapport with guests.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Collaborated with team members to improve overall service quality and guest experience.
Cook
Marriott Hotels
- Provided exceptional customer service, leading to positive online reviews and increased return visits from guests.
- Strengthened relationships with repeat clients through attentive service tailored to their specific needs and preferences during each stay.
- Managed financial transactions accurately, ensuring proper billing procedures were followed at all times.
- Increased guest loyalty by creating personalized experiences and anticipating individual needs during each interaction at the front desk.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained clean and organized front desk areas to uphold polished company image.
- Trained new staff members in customer service techniques and hotel operations.
- Coordinated with vendors for repair and maintenance of hotel.
Front Desk Ambassador
Titán Security Management
09.2023 - Current
- Provided exceptional customer service, leading to positive online reviews and increased return visits from guests.
- Strengthened relationships with repeat clients through attentive service tailored to their specific needs and preferences during each stay.
- Managed financial transactions accurately, ensuring proper billing procedures were followed at all times.
- Increased guest loyalty by creating personalized experiences and anticipating individual needs during each interaction at the front desk.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained clean and organized front desk areas to uphold polished company image.
- Trained new staff members in customer service techniques and hotel operations.
- Coordinated with vendors for repair and maintenance of hotel.
Education
High School Diploma -
Jefferson High School
Daly City, CASkills
- Cleanliness and hygiene
- Safety understanding
- Initiative and Self-Motivation
- Personal Protection Equipment (PPE)
- Strong Work Ethic
- Patience and understanding
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Ambassador
Titán Security Management
09.2023 - Current
Guest Service/front Attendant
Target
Cook
Marriott Hotels
High School Diploma -
Jefferson High School