Jenisa Law
Corona,CA
Summary
Experienced professional with solid background in friendly customer service, team leadership, managing financial operations and ensuring regulatory compliance. Demonstrates strong analytical skills, strategic planning, and risk management. Adept at fostering team collaboration and driving results through effective communication and flexibility. Renowned for reliability and adaptability in dynamic environments. Ready to learn and grow in a new role.
Overview
22
22
years of professional experience
Work History
PTA Treasurer
John Adams Elementary School
07.2019 - Current
- Managed budgeting process, ensuring alignment with educational objectives and financial sustainability.
- Supervised financial reporting, enhancing transparency and accountability within school operations.
- Developed and implemented strategic fundraising initiatives, increasing community engagement and resource availability.
- Collaborated with school leadership to allocate resources effectively, supporting diverse educational programs.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Coordinated logistics for large-scale events, ensuring seamless execution and adherence to timelines.
- Boosted family engagement through strategic social media management and content creation.
- Designed user-friendly website layouts utilizing HTML, Wix, and other PTA friendly sites for enhanced parent engagement, sales of PTA products, etc.
Support Technician & Implementation Expert
MobyMax LLC
01.2021 - 02.2025
- Collaborated with cross-functional teams to resolve client queries efficiently and effectively.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Documented support procedures and solutions, improving knowledge base for future reference.
- Trained new schools and administrators on system functionalities, fostering a friendly learning environment.
- Led initiatives to streamline support processes, reducing response time for technical inquiries.
- Mentored junior staff in best practices for customer service and technical troubleshooting techniques.
- Developed training materials and resources to improve team performance and client satisfaction rates.
- Developed and executed training programs for end-users, ensuring smooth adoption of new systems and processes.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Managed high-volume calls, emails and chats while maintaining professionalism and efficiency.
- Improved customer satisfaction ratings by providing exceptional technical support and guidance to clients.
Registrar
Corona Girls Softball Association
02.2019 - 04.2021
- Managed player registrations and ensured accurate data entry in association databases.
- Managed League and Governing Body registrations for Insurance, Membership, and over 600 volunteer background checks with USA Softball.
- Designed and updated Registration and League website using SportsEngine platform.
- Increased customer engagement with well-curated email marketing campaigns.
- Coordinated scheduling of games, practices, and events to optimize field usage.
- Assisted in formulating and executing policies, budgets, and procedures ensuring streamlined operations.
- Managed correspondence and communications, ensuring timely responses and information flow.
- Cultivated strong rapport with colleagues and leadership.
Resident Manager
Dunlap Property Group
03.2014 - 07.2017
- Regularly updated building compliance with current safety and health codes.
- Provided training to staff for consistently meeting residents' needs with safe support.
- Oversaw monthly income collections exceeding $100,000 with high payment consistency.
- Collaborated with committees to address legal and environmental complexities.
- Facilitated coordination of maintenance and repair tasks with staff.
- Managed day-to-day operations of multiple properties.
- Developed project plans, timelines, and budgets, ensuring alignment with strategic objectives.
- Ensured completeness and compliance of records for audit purposes.
- Devised business plans enhancing tenant satisfaction and occupancy rates.
- Maintained compliance with legal standards, preventing discrimination.
- Oversaw calculation of yearly rent adjustments.
- Optimized service delivery processes to improve tenant experience.
- Kept abreast of competitor activities by continually assessing market situations and trends.
- Streamlined general maintenance for optimal facility function.
- Oversaw operations for a multi-unit residential property housing over 165 occupants.
Special Education Instructional Assistant
Orange High School
01.2008 - 01.2011
- Evaluated homework assignments, tests, and projects to ensure clear grading.
- Assembled tools and resources to support educational strategies.
- Oversaw students, ensuring their safety throughout school premises and during excursions.
- Instructed students in essential and advanced social skills.
- Delivered one-on-one tutoring sessions to enhance academic performance and understanding.
- Collaborated with district, intermediate units, and state leaders to ensure compliance with special education programs.
- Recorded academic performance data for review and analysis.
- Offered focused support to students requiring additional academic or behavioral assistance.
- Facilitated the distribution of educational documents in classroom settings.
Funds Now Specialist II
Long Beach Acceptance Corp
05.2003 - 09.2007
- Audited and funded contract packages aligned with LBAC's interests.
- Maintained and outperformed workflow standards autonomously.
- Maintained adherence to financial regulations.
- Gathered and verified borrower income data.
- Completed daily updates and maintenance for loan application records.
- Adhered to corporate and federal regulations for data security, privacy, confidentiality.
- Attended to customer complaints and took immediate action to resolve them.
- Evaluated financial status, credit history and property details of applicants to assess loan eligibility.
- Managed diverse projects and tasks to meet deadlines efficiently.
Education
General Education
Rancho Santiago Community College
Orange, CA2003
High School Diploma -
Orange High School
06.2001
Skills
- Friendly, positive attitude
- Excellent customer service
- Effective Problem Solver
- CRM Software Proficiency
- Efficient Data Management
- Calendar Coordination
- Experienced with Microsoft Office & Google Suite
- Budgetary Planning
- Effective Conflict Resolution
- Systematic Troubleshooting Skills
- Training facilitation
- Team collaboration
- Web design experience
- Technical support coordination
- Excellent communication
- Calm under pressure
Timeline
Support Technician & Implementation Expert
MobyMax LLC
01.2021 - 02.2025
PTA Treasurer
John Adams Elementary School
07.2019 - Current
Registrar
Corona Girls Softball Association
02.2019 - 04.2021
Resident Manager
Dunlap Property Group
03.2014 - 07.2017
Special Education Instructional Assistant
Orange High School
01.2008 - 01.2011
Funds Now Specialist II
Long Beach Acceptance Corp
05.2003 - 09.2007
High School Diploma -
Orange High School
General Education
Rancho Santiago Community College
Similar Profiles
Amna SaeedAmna Saeed
Volunteer at John Adams Elementary School and Able CharterVolunteer at John Adams Elementary School and Able Charter
Cody ErtleCody Ertle
Leave Replacement Teacher at John Adams Elementary SchoolLeave Replacement Teacher at John Adams Elementary School
SHELLEY ALIMSHELLEY ALIM
Teacher Aide at John Adams Elementary SchoolTeacher Aide at John Adams Elementary School
Lurene MorenoLurene Moreno
Customer Service at NextGen Air, Heat, Plumbing, ElectricityCustomer Service at NextGen Air, Heat, Plumbing, Electricity
Edith BeltranEdith Beltran
Senior BSA Specialist at SchoolsFirst Federal Credit UnionSenior BSA Specialist at SchoolsFirst Federal Credit Union