Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenise Boyd

Memphis,TN

Summary

Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Amnesty Floor Manager

Amazon Fulfillment Center
Memphis, TN
11.2024 - Current
  • Calibrated robotic systems for optimal performance and precision in operations.
  • Collaborated with engineers to improve robotic processes and workflows.
  • Assisted other technicians in troubleshooting difficult technical issues related to robotics.
  • Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
  • Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
  • Sorted packages by destination to optimize storage and retrieval processes.
  • Maintained cleanliness and organization of work area to ensure safety standards.
  • Collaborated with team members to streamline inbound operations and enhance efficiency.
  • Assisted in training new staff on proper stowing techniques and safety protocols.
  • Inspected material handling equipment for any damages before use.

Contact Center Representative

Internal Revenue Service, IRS
Memphis, TN
06.2023 - Current
  • Assisted customers in resolving account-related questions and issues.
  • Documented interactions accurately in the customer relationship management system.
  • Collaborated with team members to enhance service delivery and efficiency.
  • Provided technical support to customers on products or services offered by the company.
  • Resolved customer complaints in a professional manner.
  • Monitored incoming calls, emails and chats for quality assurance purposes.
  • Answered customer inquiries via phone, email, and chat.

Receptionist Administrator

All Bright Janitorial
Memphis , TN
02.2018 - 04.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Craigmont High School
Memphis, TN
05.2016

Skills

  • Handling Customer Complaints
  • Complex Problem Solving
  • Time Management
  • Appointment Scheduling
  • Customer Service
  • Quality Assurance
  • Call Handling
  • Payment Collection
  • Friendly and Relatable
  • Phone and Email Etiquette
  • Multitasking and Prioritization

Timeline

Amnesty Floor Manager

Amazon Fulfillment Center
11.2024 - Current

Contact Center Representative

Internal Revenue Service, IRS
06.2023 - Current

Receptionist Administrator

All Bright Janitorial
02.2018 - 04.2023

Craigmont High School