Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jenise Castillo

Miami,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Customer Service Cashier

Dollar Tree
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Customer Service Representative

Walmart
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Walmart
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Miami Coral Park Senior High School
Miami, FL
06.2021

Associate of Science -

Miami Dade College
Miami, FL

Skills

  • Bilingual
  • Fast Learner
  • Cash Handling
  • Customer Service
  • Payment Collection
  • Guest Services
  • Attention to detail
  • Merchandise Restocking
  • Refund Handling
  • Problem-solving abilities
  • Data Entry Accuracy
  • Microsoft Office

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Cashier

Dollar Tree

Customer Service Representative

Walmart

Customer Service Representative

Walmart

High School Diploma -

Miami Coral Park Senior High School

Associate of Science -

Miami Dade College

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Jenise Castillo