Jenise Edmonds
Cary,NC
Summary
Proactive professional with a strong ability to adapt to new challenges. Demonstrated problem-solving skills and a history of building effective relationships with clients and colleagues. Committed to driving team success and delivering measurable results.
Overview
11
11
years of professional experience
Work History
Fraud Agent
PSCU Financial Services
09.2023 - 01.2025
- Gathered evidence from customers and additional sources to establish case against fraudulent activities.
- Reviewed risk levels of transactions in alignment with established criteria and regulations.
- Contributed to training sessions centered on anti-fraud policies and procedures.
- Analyzed customer records and documents to identify irregularities or inconsistencies.
- Interacted with customers and company personnel, leveraging active listening and strong interpersonal skills.
Monitoring Representative
ADT Security
02.2021 - 03.2023
- Addressed customer inquiries and assistance requests promptly.
- Overseen database maintenance alongside regular logging of monitoring activities.
- Countered unauthorized activities with proactive monitoring.
- Collaborated with various departments to resolve complex customer issues
Healthcare Customer Service Representative
TTEC
08.2020 - 02.2021
- Modified patient files following established company policy and procedure protocols.
- Coordinated incoming calls from patients and healthcare institutions to supply information or organize services.
- Executed customer service by handling inquiries, managing complaints, and conveying general information to clients regarding healthcare services.
- Uphold client confidentiality in strict accordance with HIPAA regulations at all times.
Telephone Interviewer
Dynata
06.2019 - 07.2020
- Documented data from completed surveys in electronic database for comprehensive analysis.
- Examined gathered data through application of statistical software programs including SPSS and SAS.
- Modified contact lists as necessary for upcoming surveys, maintaining precision of information supplied.
- Optimized time management by executing assigned tasks within established deadlines.
Dietary Aide
Sentara Norfolk General Hospital
12.2019 - 05.2020
- Facilitated meal setup, serving, and cleanup as required.
- Collaborated with dietitians to guarantee optimal nutrition for each resident and patient.
- Restocked supplies in dining areas as required.
- Assisted patients and team members, ensuring dignity and respect throughout all interactions.
Cashier
Lowes Home Improvement
01.2017 - 12.2019
- Managed cash register operations with efficiency and accuracy, processing payments via cash, check, credit card, gift card or automatic debit.
- Adhered to company security protocols for managing large sums of money.
- Engaged with customers, providing information on store products and services.
- Administered various duties as directed by management.
Deli Clerk
Kroger's Supermarket
02.2016 - 08.2016
- Processed customer orders by weighing, wrapping, and labeling various meats, cheeses, salads, and sandwiches.
- Upheld cleanliness protocols for deli area and equipment
- Rearranged product on shelves to maintain optimal freshness.
- Complied with health regulations concerning food handling and sanitation standards.
Host
IHOP
07.2014 - 02.2016
- Managed reservations via phone and in-person interactions.
- Delivered exceptional customer service through proactive anticipation of customer needs.
- Ensured cleanliness of lobby area through diligent wiping of tables and chairs.
- Handled customer transactions by operating POS system.
Team Member
Taco Bell
01.2014 - 07.2014
- Guided customers in product selection and ordering process.
- Welcomed customers upon entering store with friendly demeanor.
- Operated cash registers to process payments from customers.
- Sustained clean and organized work area throughout shift.
Education
High School Diploma -
I.C. Norcom High School
06-2014
Skills
- Fraud prevention
- Customer experience
- Detail-oriented
- Patient engagement
- Transaction management
- Collaborative teamwork
- Call center operations
- Problem-solving
Timeline
Fraud Agent
PSCU Financial Services
09.2023 - 01.2025
Monitoring Representative
ADT Security
02.2021 - 03.2023
Healthcare Customer Service Representative
TTEC
08.2020 - 02.2021
Dietary Aide
Sentara Norfolk General Hospital
12.2019 - 05.2020
Telephone Interviewer
Dynata
06.2019 - 07.2020
Cashier
Lowes Home Improvement
01.2017 - 12.2019
Deli Clerk
Kroger's Supermarket
02.2016 - 08.2016
Host
IHOP
07.2014 - 02.2016
Team Member
Taco Bell
01.2014 - 07.2014
High School Diploma -
I.C. Norcom High School
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