Summary
Overview
Work History
Education
Skills
Timeline
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Jenise Hylton

Raleigh,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Maintenance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

34
34
years of professional experience

Work History

Customer Service Associate

Walmart
10.2018 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Maintenance Technician 3

Kettler Management
10.2012 - Current
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.

Bartender and Server

Renaissance Hotel
01.2000 - 04.2017
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Maintenance Technician

Nordstrom
04.2010 - 10.2012
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance..
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

Education

Heating And Refrigeration - Associates

TCC
Virginia Beach, VA
06.2016

Skills

  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Presenting Solutions
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Customer Support

Timeline

Customer Service Associate

Walmart
10.2018 - Current

Maintenance Technician 3

Kettler Management
10.2012 - Current

Maintenance Technician

Nordstrom
04.2010 - 10.2012

Bartender and Server

Renaissance Hotel
01.2000 - 04.2017

Heating And Refrigeration - Associates

TCC

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Jenise Hylton