Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenise Stewart

Charlotte ,NC

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Organized Medical and office assistant with proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports and transcribing minutes. Well-educated in most office applications (Microsoft/Google).

Overview

12
12
years of professional experience

Work History

Amazon associate

Amazon
10 2023 - Current
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Worked varied hours to meet seasonal and business needs.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Checked packages and merchandise for damage and notified vendors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Virtual Assistant

Freelance
07.2021 - Current
  • Completed administrative tasks by performing business correspondence, transcription and data entry.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
  • Conferred with customers by telephone, chat or email to provide information about Product or Service.
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Research
  • Zoom facilitator

Medical Assistant/ Front Desk

San Diego Medical Group
11.2021 - 08.2022

Office assisting, answering phones, sending emails,cold calling, patient care, cash handling

Medical Assistant

Doctor's Weight Loss Clinic
12.2020 - 09.2021
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Blood draw
  • Injections

CSR Supervisor

Charter Spectrum
08.2018 - 11.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • De-escalate
  • Internet and tv repair
  • Customer Service
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives.

Telemarketer

Dial America
02.2018 - 06.2019
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.
  • Collaborated with other team members to achieve monthly sales targets consistently.
  • Developed customized scripts for specific client needs, resulting in higher conversion rates.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Utilized effective time management strategies to prioritize tasks for optimal productivity.

Host/Server

Whip Hand
03.2018 - 05.2019
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.

CSR

Pro Flowers
02.2014 - 04.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Contributed to company growth by consistently meeting and exceeding sales targets.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.

Seasonal Worker

Target
09.2017 - 01.2018
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
  • Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
  • Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.

Sales Associate

Victoria Secret
01.2012 - 02.2015
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Education

Medical Assistant - MA

Us College
San Diego, CA
05.2019

Ged - Ged

Grossmont Adult School
El Cajon, CA
06.2015

Skills

  • Postage Meter
  • Office Supplies and Inventory
  • Meeting Leadership
  • Resource Coordination and Allocation
  • Customer Service

Timeline

Medical Assistant/ Front Desk

San Diego Medical Group
11.2021 - 08.2022

Virtual Assistant

Freelance
07.2021 - Current

Medical Assistant

Doctor's Weight Loss Clinic
12.2020 - 09.2021

CSR Supervisor

Charter Spectrum
08.2018 - 11.2020

Host/Server

Whip Hand
03.2018 - 05.2019

Telemarketer

Dial America
02.2018 - 06.2019

Seasonal Worker

Target
09.2017 - 01.2018

CSR

Pro Flowers
02.2014 - 04.2018

Sales Associate

Victoria Secret
01.2012 - 02.2015

Amazon associate

Amazon
10 2023 - Current

Medical Assistant - MA

Us College

Ged - Ged

Grossmont Adult School
Jenise Stewart