Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic

JENISE L. LESLIE

Southfield,MI

Summary

Operations professional experienced in developing solutions and enhancing customer experiences. Brings dedication to continuous improvement, knowledge of workflow optimization and background with organizational enhancements. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Healthcare Ambassador

Landmark Health
12.2022 - Current
  • Successfully communicated with entities inside and outside of healthcare.
  • Collected and analyzed data and feedback to identify opportunities to improve the relationship between patients and the organization
  • Collaborated with administrators and interdisciplinary teams on specific plans of action.
  • Provided information on available support and community resources for patient panels of over 300.
  • Skilled at working independently and collaboratively in team environments.

Medical Assistant Supervisor

Pain And Rehabilitation Physicians
08.2022 - 11.2022
  • Implemented care and productivity improvements to support and enhance office operations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Researched and compiled statistical data to support cost control and care improvement initiatives.
  • Supervised and managed daily activities of clinical team consisting of 4 physicians, nurses and support staff.

Internal Care Supervisor

Comfort Keepers, CKFI
01.2022 - 07.2022
  • Maintained compliance by working with Operations Manager ensuring caregiver staff of over 30 individuals, meets and maintain state regulations.
  • Evaluated employee performance and coached on areas in need of improvement.
  • Coordinated schedules and team assignments.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.

Contact Center Advocate

Henry Ford Health System
11.2020 - 01.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Engaged in learning and development opportunities to promote continued performance improvement.

Certified Medical Assistant

Ascension
06.2019 - 11.2020
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Managed over 50 patients per day by obtaining medical history, including medication information, symptoms, and allergies.
  • Set up orthopedic fracture tables for casting procedures and applied variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction.

Certified Medical Assistant

Michigan Center for Orthopedic Surgery
06.2017 - 06.2019
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Promoted office efficiency, coordinating over 45 charts per day, completing insurance forms and helping patients with diverse needs.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

Education

Bachelor of Applied Science - Health Care Management

Siena Heights University
Adrian, MI

Master of Science - Project Management

DeVry University
Downers Grove, IL
12.2024

Skills

  • Leadership
  • Interpersonal Communication
  • Planning and Coordination
  • Analytical skills
  • Organization
  • Service Utilization Improvements
  • Microsoft Office
  • Project Implementation
  • Interdepartmental Functions Coordination
  • Schedule Management
  • Business Acumen
  • Multiple Priorities Management

Timeline

Healthcare Ambassador

Landmark Health
12.2022 - Current

Medical Assistant Supervisor

Pain And Rehabilitation Physicians
08.2022 - 11.2022

Internal Care Supervisor

Comfort Keepers, CKFI
01.2022 - 07.2022

Contact Center Advocate

Henry Ford Health System
11.2020 - 01.2022

Certified Medical Assistant

Ascension
06.2019 - 11.2020

Certified Medical Assistant

Michigan Center for Orthopedic Surgery
06.2017 - 06.2019

Bachelor of Applied Science - Health Care Management

Siena Heights University

Master of Science - Project Management

DeVry University

Certification

Certified Scrum Master- Scrum Alliance

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JENISE L. LESLIE