Jenish Ulloa
Sacramento,CA
Summary
Experienced in security operations with a focus on access control and incident management. Conducted regular patrols and monitored surveillance systems to ensure safety and compliance with regulations. Investigated incidents of theft and vandalism, documenting findings through detailed reports. Demonstrated strong problem-solving skills by effectively addressing security breaches and enforcing protocols.
Overview
14
14
years of professional experience
Work History
Security Officer
Palamerican Security
Sacramento, CA
05.2020 - 04.2025
- Confirmed visitor identification prior to granting entry into the building.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored surveillance cameras and responded to suspicious activity.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Uber Driver
Uber
Sacramento, CA
05.2017 - 02.2020
- Ensured compliance with all federal and state laws pertaining to transportation services.
- Greeted customers and provided them with information about the rideshare service.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Continuously monitored traffic conditions in order to select optimal route for passenger destination.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
Customer Service Representative
Chevron gas station
Sacramento, California
03.2011 - 06.2017
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
Education
Associate of Science - English, Maths, Science
University of The South Pacific
Fiji Island10-1999
Skills
- Surveillance monitoring
- Incident reporting
- Access control
- Emergency response
- Report writing
- Time management
- Problem solving
Timeline
Security Officer
Palamerican Security
05.2020 - 04.2025
Uber Driver
Uber
05.2017 - 02.2020
Customer Service Representative
Chevron gas station
03.2011 - 06.2017
Associate of Science - English, Maths, Science
University of The South Pacific