Summary
Overview
Work History
Education
Skills
Languages
Certification
Languages
Timeline
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Jenisse Castillo

Front Desk
Orlando,FL

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Member Service Representative

McCoy Federal Credit Union
03.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Contributed to branch sales goals by effectively cross-selling credit union products and services.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.

Cashier

Publix
06.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Lifted up to 30 pounds at once and used forklift to move heavier loads.

Customer Service Representative

Caliber Collision
08.2019 - 04.2020
  • Greeted clients when they walked in and assisted in resolving their needs to provide a great customer experience.
  • Checked database that provided information about clients that had a car accident and called them to provide information on how Caliber would be able to help to win new business. Scheduled 75% of new business.
  • Called clients to schedule appointments for service advisors. Set about 30 appointments on a daily basis.
  • Contacted insurance companies on behalf of clients to ensure coverage was provided with Caliber. I obtained all the detailed information and relate the information to the clients.
  • Filed important information for service advisors and saved pertinent notes on the system. Updated status on a daily basis.
  • Ensured front desk and service area was always neat and clean.
  • Restocked water, printer, coffee, etc. in the office.

Store Associate

Windsor Fashions
07.2019 - 08.2019
  • Assisted customers with their purchase needs and answered all their questions to ensure they were happy with their experience.
  • Checked inventory for customers and provided different options when inventory was out of stock.
  • Cleaned the fitting rooms, made sure everything was in order.
  • Organized and set up the clothing racks with theme settings on display for a great visualization to customers.
  • Helped on the cash register.

Education

Associates of Business Administration -

MIAMI DADE COLLEGE, Miami FL
Miami, FL
06.2022

High School Diploma -

SOUTHWEST MIAMI SENIOR HIGH SCHOOL, Miami FL
Miami, FL
06.2019

Skills

  • Customer Assistance
  • Time Management
  • Business Administration
  • Expense Reporting
  • Office Management
  • Multi-Line Telephone Systems
  • Cash Handling

Languages

  • English
  • Spanish

Certification

The National Society of Leadership and Success Certification

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Member Service Representative

McCoy Federal Credit Union
03.2024 - Current

Cashier

Publix
06.2023 - 02.2024

Customer Service Representative

Caliber Collision
08.2019 - 04.2020

Store Associate

Windsor Fashions
07.2019 - 08.2019

Associates of Business Administration -

MIAMI DADE COLLEGE, Miami FL

High School Diploma -

SOUTHWEST MIAMI SENIOR HIGH SCHOOL, Miami FL

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