JENITH DIFEDERICO
WEST PALM BEACH
Summary
Leveraged project management, financial forecasting, and digital marketing expertise to drive growth and achieve operational excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
OPERATIONAL & MARKETING DIRECTOR
Florida Center for Aesthetic Dentistry
05.2025 - Current
- Spearhead marketing and operational strategy for a luxury cosmetic practice, aligning branding, client experience, and performance goals.
- Developed corporate dashboards and KPI systems to measure ROI and conversion rates across digital channels.
- Streamlined front-office and clinical workflows using automation tools and CRM integration, reducing errors by 30%.
- Oversee multi-channel social media campaigns and collaborations that expanded audience reach and brand recognition.
- Partner directly with executive leadership to design growth plans focused on scalability and market expansion.
- Implemented a client feedback system that improved service delivery, resulting in noticeable gains in patient satisfaction ratings.
- Fostered partnerships with local businesses to enhance referral networks, significantly increasing client acquisition and community presence.
- Analyzed marketing data to refine targeting strategies, achieving measurable improvements in campaign performance and conversion rates.
- Introduced a new patient engagement platform, streamlining communication and enhancing the overall client experience.
- Mentored staff on best practices in customer service, fostering a culture of excellence and teamwork within the organization.
REGIONAL OPERATIONS MANAGER
Marquee Dental Partners
01.2023 - 01.2025
- Directed corporate operations for two multi-million-dollar practices, leading budgeting, P&L, compliance, and strategic growth.
- Drove financial optimization initiatives that achieved 103% collections and 3% annual growth.
- Designed and implemented KPI tracking and reporting systems for staff performance and marketing ROI.
- Collaborated with private equity partners on scaling strategies, operational audits, and M&A readiness.
- Led training and development programs that increased employee retention and standardized best practices.
OFFICE MANAGER / MARKETING & OPERATIONS LEAD
John S. Ledakis, DDS PA
01.2010 - 01.2023
- Managed comprehensive business operations and marketing initiatives for a high-end cosmetic practice.
- Implemented digital workflow systems and automated billing processes, reducing administrative load by 20%.
- Launched content and social campaigns that increased patient acquisition and brand visibility regionally.
- Oversaw vendor relations and negotiated contracts that cut overhead costs by 15%.
- Created training manuals and onboarding frameworks adopted across the organization.
ADMINISTRATIVE & OPERATIONS SUPPORT (MULTI-INDUSTRY)
01.2004 - 01.2009
- Supported multi-sector executives with data management, financial reporting, and client relations.
- Streamlined recordkeeping systems and optimized workflows that enhanced accuracy and compliance.
- Gained broad exposure to business operations and project coordination in regulated industries.
Education
Bachelor of Applied Science - ORGANIZATIONAL MANAGEMENT
05.2020
3.8 GPA
Bachelor of Science - Associate of Arts
01.2015
Skills
- Achieved operational efficiency through strategic development of operational strategies Enhanced productivity by implementing process optimization initiatives Increased brand visibility through successful digital marketing campaigns Informed decision-making with comprehensive data analytics projects Maintained financial health by effectively managing P&L Cultivated leadership capabilities through targeted development programs Strengthened market presence with effective brand positioning strategies Improved client satisfaction by designing exceptional client experiences Delivered projects on time by coordinating project management efforts Predicted future performance accurately through diligent financial forecasting Tracked progress effectively with KPI reporting Facilitated smooth transitions through proactive change management Identified target audiences through detailed market segmentation analysis Mitigated potential issues with robust risk management strategies Controlled expenses effectively through strategic budgeting Addressed challenges creatively through innovative problem-solving Built strong relationships through effective stakeholder engagement Achieved favorable outcomes through skilled negotiation Created engaging designs using Canva Optimized client relationships through effective use of CRM platforms Supported various tasks using Microsoft Suite Produced high-quality creative work with Adobe
Certification
- CERTIFICATION Professional in Human Resources
- CERTIFICATION HIPAA & Compliance
- CERTIFICATION CPR Certified
- CERTIFICATION X-Ray Certified
- CERTIFICATION BLS
- CERTIFICATION ACLS
- CERTIFICATION Infection Control
- CERTIFICATION Coronal Polish
- CERTIFICATION Registered Dental Assistant
LANGUAGES
English (Native), Spanish (Native).
AWARDS & HIGHLIGHTS
Recognized for record collections performance and leadership excellence., Developed automation systems reducing administrative tasks by 30%., Praised for mentorship and building high-performance teams., Consulted on marketing and operational strategy for regional growth projects.
LINKS
Linkedin : http://linkedin.com/in/jenith-difederico-8033b7116
Accomplishments
• Increased collections to $576K in May–June 2025 (+103% vs. 7-yr avg); achieved $597K by August at Florida Center
for Aesthetic Dentistry.
• Delivered +58% new-patient growth (2025 YTD), averaging 17 per month vs. 9–11 historically.
• Revitalized social media presence: Facebook views +108% MoM (29K → 61K), Reach +70% (10.6K → 18K),
Instagram views +65% MoM (6.9K → 11.4K).
• Closed high-value cases at Jupiter Dentistry, adding $70K+ in production/collections in the first month.
• Oversaw two multi-million-dollar offices at Marquee Dental Partners, delivering 13.76% production growth and
13.41% collections growth in one year.
• Drove long-term growth at John S. Ledakis DDS with 91% production increase and 53.8% collections growth
(2014–2022).
Timeline
OPERATIONAL & MARKETING DIRECTOR - Florida Center for Aesthetic Dentistry
05.2025 - Current
REGIONAL OPERATIONS MANAGER - Marquee Dental Partners
01.2023 - 01.2025
OFFICE MANAGER / MARKETING & OPERATIONS LEAD - John S. Ledakis, DDS PA
01.2010 - 01.2023
ADMINISTRATIVE & OPERATIONS SUPPORT (MULTI-INDUSTRY) -
01.2004 - 01.2009
Palm Beach Atlantic University - Bachelor of Applied Science, ORGANIZATIONAL MANAGEMENT
Palm Beach State College - Bachelor of Science, Associate of Arts