Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenitha Lofton

Mira Loma,United States

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Associate

NP Mechanical
Corona, CA
11.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Answered constant flow of customer calls with minimal wait times
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Provided clerical support to company employees by copying, faxing and filing document
  • Responded to customer calls and emails to answer questions about products and services

Administrative Assistant

First American
Santa Ana, CA
07.2012 - 02.2021
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Evaluated source documents to locate needed information.
  • Obtained scanned records and uploaded into database.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Performed more than 5 hourly 10-key actions while maintaining 90% error rate.

Office Data Entry Clerk

Smith Associates Realty
Riverside, CA
02.2010 - 07.2012
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Identified data entry errors and reported to necessary departments.
  • Maintained files, records and chronologies of entry activities.
  • Organized, sorted and checked input data against original documents.

Education

High School Diploma -

THORNRIDGE HIGH
Dolton, IL
06.1975

Skills

  • Customer Complaint Resolution
  • Guest Services
  • Shipping and Receiving
  • Inbound and Outbound Calling
  • Invoicing
  • Scheduling
  • Microsoft Application
  • Client Needs Assessment

Timeline

Customer Service Associate

NP Mechanical
11.2021 - Current

Administrative Assistant

First American
07.2012 - 02.2021

Office Data Entry Clerk

Smith Associates Realty
02.2010 - 07.2012

High School Diploma -

THORNRIDGE HIGH

Similar Profiles

CREATE PROFILE
Jenitha Lofton