Jenitra Robertson
Chicago,IL
Summary
Developed customer service protocols, standards, and procedures to improve customer satisfaction and loyalty. Built relationships with customers to ensure repeat business and positive reviews.
Results-driven collections professional prepared to excel in debt recovery. Skilled in negotiation, account management, and resolving delinquent accounts. Strong focus on team collaboration and adaptability, ensuring seamless operations and achieving targets. Reliable and resilient with strong commitment to customer service and compliance standards.
Overview
11
11
years of professional experience
Work History
Certified Nursing Assistant
Family Home Health Network
11.2019 - Current
- Administered care daily, like giving medications, bathing, and feeding residents.
- Completed wound care for residents by changing bandages and disinfecting open wounds.
- Helped physicians with more advanced medical procedures.
- Kept track of residents' food and drink habits to ensure they receive adequate nutrients.
- Checked resident vital signs each day and in cases of emergencies.
Collections Agent
CashNetUSA
02.2020 - 01.2023
- Managed collections process for delinquent accounts, ensuring compliance with company policies.
- Developed and maintained strong customer relationships to facilitate timely payments.
- Negotiated payment arrangements, balancing customer needs with organizational goals.
- Analyzed account data to identify trends and implement targeted collection strategies.
Driver Care Specialist
Grubhub
01.2018 - 02.2020
- Opened and maintained customer accounts by recording account information.
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Responded to large amounts of incoming calls, emails, and chats.
- Maintained accurate customer records and order information in the system.
- Provided product information and recommendations to customers.
Success Team Member
Shiftgig
03.2015 - 09.2018
- Established and maintained customer relationships.
- Established customer service policies and practices.
- Provided high-level technical and product support.
- Supervised and developed customer success teams.
- Assisted in creating training courses and educational materials.
Education
High School Diploma - Information Technology
Gage Park High School
Chicago, IL06.2007
Skills
- PROFICIENT IN MICROSOFT OFFICE
- CUSTOMER SERVICE
- TIME MANAGEMENT
- PROBLEM SOLVER
- ATTENTION TO DETAIL
- CNA
- KNOWLEDGE OF ANATOMY, PHYSIOLOGY, AND MEDICAL TERMINOLOGY
- Payment arrangement
- Collections processing
- Account management
- Billing procedures
- Repayment plan structuring
- Goal orientation
- Outbound calling
- Collections
AWARDS
CPR CERTIFICATION
Timeline
Collections Agent
CashNetUSA
02.2020 - 01.2023
Certified Nursing Assistant
Family Home Health Network
11.2019 - Current
Driver Care Specialist
Grubhub
01.2018 - 02.2020
Success Team Member
Shiftgig
03.2015 - 09.2018
High School Diploma - Information Technology
Gage Park High School