JENITZA CENTENO
New York,NY
Summary
Professional with strong background in overseeing night operations and ensuring smooth workflow. Highly skilled in team coordination, problem-solving, and maintaining high standards. Known for adaptability, reliability, and fostering collaborative environment that drives results. Proficient in inventory management, staff training, and safety protocols.
Overview
13
13
years of professional experience
Work History
Night Crew Supervisor
Stop & Shop
04.2018 - 04.2022
- Improved employee efficiency by implementing effective night crew scheduling and task delegation.
- Implemented time-saving techniques for stocking shelves, leading to increased productivity during nighttime hours.
- Assisted in the hiring process for new night crew employees, contributing to the development of a strong team dynamic.
- Reduced overtime costs by effectively managing workload distribution among night crew members.
- Completed store opening and closing procedures.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
Customer Service Coordinator
TJ Maxx
04.2014 - 01.2015
- Responsible for operational controls at the Front Line Service Desk, Layaway and Jewelry.
- Ensures Front Line Associates provide prompt, courteous and knowledgeable service to all customers. procedures and proper Front Line procedures and controls.
- Resolves customer service issues appropriately and competently.
- Audits and approves all necessary Front Line paperwork.
- Responsible for training and developing store Associates on customer service standards, register Full-time or part-time.
Fleet/Office Manager
PRESTIGE CORP
09.2012 - 03.2013
- Maintained company fleet. Kept track of mileage and gas consumption, renewed registration and insurances on vehicles. Preformed daily inspections of vehicles.
- Kept records of driver’s logs.
- Preformed bi-weekly evaluations of employees
- Set weekly schedule for employees and processed payroll
- Solve customer issues and kept in contact with company accounts and other facilities by utilizing a high volume phone system and e-mail
- Kept daily logs of machinery and equipment
Shift Supervisor
CVS PHARMACY
04.2009 - 09.2012
- Store key holder responsible for opening, closing, and store appearance.
- Set daily cash register draws and cashier. Set schedules and processed payroll
- Preformed daily Loss Prevention, Photo tech and assistant Pharmacy tech duties.
- Unload trucks and set up seasonal floor displays.
Education
G.E.D -
Brooklyn, N.Y01.1994
8 hr security certificate - undefined
lic, n.y.01.1996
Skills
- Typing speed, 45 wpm
- Proficient in Word, Excel, Outlook
- Workload prioritization
- Team management
- Employee motivation
- Task coordination
- Customer service
- Attention to detail
- Goal oriented
- Verbal and written communication
- Training and mentoring
- Team building
- Safety protocols
Languages
Spanish
Timeline
Night Crew Supervisor
Stop & Shop
04.2018 - 04.2022
Customer Service Coordinator
TJ Maxx
04.2014 - 01.2015
Fleet/Office Manager
PRESTIGE CORP
09.2012 - 03.2013
Shift Supervisor
CVS PHARMACY
04.2009 - 09.2012
8 hr security certificate - undefined
G.E.D -
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