Jeniveve Johnson
Hyrum
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Recognized for enhancing customer satisfaction and mentoring staff to boost performance. Skilled in time management and decision-making, I thrive under pressure while ensuring a safe and organized environment.
Overview
24
24
years of professional experience
Work History
Manager at McDonald's
McDonald's Restaurant
04.2024 - Current
- Was placed in managerial position after only 4 months of being hired.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant Manager
Chevron
01.2017 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Physical Therapist/CNA
Sunshine Terrace Foundation
06.2001 - 11.2014
- Had to be CPR certified, and I also had to know and use the Heimlich Maneuver successfully twice, saving the patients life. Also got the chance to save a patients life with CPR, and did in a calm and professional manner, handled by myself until EMS arrived, also saving the patients life.
- Evaluated assistive devices such as braces or prosthetics to provide recommendations for improved function and comfort.
- Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
Education
No Degree - Certified Nursing Assistant
BRIDGERLAND APPLIED TECHNOLOGY COLLEGE
Logan, UT02-2000
High School Diploma -
Mountain Crest High School
Hyrum, UT04-1996
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager at McDonald's
McDonald's Restaurant
04.2024 - Current
Assistant Manager
Chevron
01.2017 - 03.2023
Assistant Physical Therapist/CNA
Sunshine Terrace Foundation
06.2001 - 11.2014
No Degree - Certified Nursing Assistant
BRIDGERLAND APPLIED TECHNOLOGY COLLEGE
High School Diploma -
Mountain Crest High School
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