Jeniya Farrar
Gaffney,SC
Summary
Innovative customer sales representative with extensive knowledge of payment processing and negotiation. Proven track record in generating revenue and maintaining long-term client relationships. Committed to cost-effective financial planning and fostering personal customer connections. Possesses outstanding expertise in customer service and modern negotiation tactics.
Overview
11
11
years of professional experience
Work History
Appointment Scheduler
Tria Federal
09.2023 - Current
- Provides strong organizational skills, excellent customer service abilities, and proficiency in managing scheduling and administrative tasks within a clinical setting for the Department of Veterans Affairs (VA)
- Assist patients with scheduling, rescheduling, and canceling appointments as necessary
- Answering patients' questions regarding basic medical tests and procedures
- Providing instructions to patients to ensure that they are prepared for examinations and procedures
- Organizing workflow and appointments by managing correspondence and customer information
- Verifying insurance details and informing patients of uncovered fees
- Responding promptly to patient, provider, and team member requests
- Utilizing AI software technology for scheduling, managing patient records, or other administrative tasks
Customer Sales Representative
Amazon Prime Products
07.2021 - 12.2022
- Provide customer service excellence, efficient record-keeping, and proactive engagement to nurture customer relationships and contribute to business growth.
- Assisting call-in customers with questions and orders on a daily basis.
- Handling a large volume of customer interactions with a positive attitude and a focus on ensuring customer satisfaction.
- Keeping detailed records of daily activities using an online customer database
- Fostering positive interactions, addressing concerns effectively, and ensuring customers feel valued and supported.
- Engaging with the community to enhance business visibility and reputation.
Customer Sales Support Representative
Pilot Flying J Travel Center
12.2020 - 03.2021
- Proficient in customer service, sales support, and teamwork within a retail environment
- Managed customer accounts, which involves responding to inquiries and handling transactions
- Utilized a cash register to process purchases, issue receipts, refunds, change, or tickets
- Greeted customers and provided assistance throughout their shopping experience
- Assisted customers in selecting merchandise, finding accessories, and completing purchases
- Work collaboratively with a sales team to achieve targets, while also consistently meeting or exceeding personal quotas
Data Entry Specialist
Walmart
05.2017 - 11.2020
- Proficient in data management, attention to detail, adherence to procedures, and ability to manage tasks efficiently within a structured environment
- Consistently achieved high accuracy rates while entering large volumes of data ensuring minimal errors and maintaining productivity
- Managed client correspondence files by reviewing and updating information regularly, maintaining accurate records that supported smooth client interactions and operations.
- Successfully managed workflow scheduling for multiple large-scale data projects, prioritizing tasks to meet deadlines and verifying data accuracy throughout the process
- Followed established procedures meticulously to ensure accurate data entry and processing, maintaining compliance with organizational standards and requirements
- Proactively identified and resolved discrepancies in data entries, demonstrating strong problem-solving skills and contributing to overall quality assurance efforts
Human Resources Assistant
Toys"R"Us
09.2013 - 07.2016
- Skilled in office administration, HR support, communication, and organizational management.
- Managed filing systems and sorted incoming mail, ensuring efficient document retrieval and office organization
- Conducted new hire orientations, ensuring all necessary paperwork was completed and accurately recorded in the HR database
- Handled incoming calls, providing professional and courteous assistance while efficiently redirecting inquiries to appropriate personnel
- Managed documentation for employee actions, including new hires and terminations, ensuring compliance with company policies and legal requirements
- Scheduled and coordinated interviews, facilitating seamless communication between hiring managers and candidates to support the recruitment process
Education
High School Diploma -
Gaffney High School
06.2011
Skills
- Customer Engagement
- Computer Skills
- Effective Multitasking
- Teamwork and Collaboration
- Microsoft Office Suite
- Inbound and outbound calls
- Meeting deadlines
- Remote Work Capabilities
- Calendar Management
- Accuracy and Precision
- Client Relationship Building
- Schedule Coordination
- Sales Support
- Data entry proficiency
Timeline
Appointment Scheduler
Tria Federal
09.2023 - Current
Customer Sales Representative
Amazon Prime Products
07.2021 - 12.2022
Customer Sales Support Representative
Pilot Flying J Travel Center
12.2020 - 03.2021
Data Entry Specialist
Walmart
05.2017 - 11.2020
Human Resources Assistant
Toys"R"Us
09.2013 - 07.2016
High School Diploma -
Gaffney High School
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