Jenji Sak
Watertown,MA
Summary
With over 13 years in restaurant industry, I've honed exceptional customer service and Microsoft Office skills, significantly enhancing dining experiences and operational efficiency. Known for a proactive approach, I adeptly manage diverse customer needs, leading to a notable increase in satisfaction. My expertise in serving and restaurant management underscores my ability to elevate service standards.
Overview
13
13
years of professional experience
Work History
Server
XOXO Sushi Bar
01.2024 - Current
- Greeting customers, taking orders, and providing food and drinks
- Setting tables, preparing place settings, and tidying tables
- Communicating with customers and coworkers, including taking notes and collaborating
- Checking in on customers to ensure they are enjoying their meals and addressing any issues
- Communication with kitchen staff: Informing chefs about new orders and relaying the status of orders back to servers
- Being flexible with timing, as server hours can be long and unpredictable
Assistant manager
Up to Me Thai Asian&Ramen
04.2019 - Current
- Be a good representative for a restaurant by working as an assistant manager
- Understand menu and always up to date about the new menu or daily special menu
- Answer the phone when the customer call to order the food or make reservation
- Provide the feedback and the action plan to improve customer service about how the restaurant solve the problem and the customer will be satisfied the service
- Create, develop and deliver a special day for customer, for example, birthday
- Answer all inquiries and provide information to customers and understand the circumstance when the restaurant is busy and can provide and manage the service, for example, when a restaurant was busy, Assistant manager has to manage to about the time to wait and the time to come to pick up
- Understand the different of people, different role in organization, and provide the best way to communicate with them, clearly conversation and make sure that everyone is in the same page, for example, when a customer asks to provide a food that is different from menu, as a cashier needs a clearly communication and make sure that our co-worker can do it and the customer will be satisfied
- Participate in customer satisfaction measurements through user surveys or other mechanism
- Create questions and post through social media about the service such as post a question on Facebook or twitter, and let the customer post a review, and report to the manager about the result
Server Staff
Banyan Bar + Refuge
04.2022 - 09.2022
- Taking care, the restaurant keeps the area clean and nice all the time
- Prepared the setting table before the restaurant open
- Helping customers ordered foods and suggestion a popular dish for them
- Carrying beverage and spirit to the table and explain them about the ingredient
- Communication with kitchen staff if customers have an allergy food
- Confirming to food support if customers have any special required
- Answering any concern from customers
- Taking care site job morning shift until closing shifts
- Engage with customers in a friendly manner
Server
Omori Izakaya
11.2019 - 03.2020
- Taking care, the restaurant keeps clean and nice all the time
- Prepared the setting table before opened
- Helping customers ordered foods and recommends a popular dish for them
- Communication with kitchen staff if customers have an allergy food
- Taking restaurant reservations
- Picking the phone call if customer orders food take out
- Answering any concern from customers
- Taking care site job morning shift until closing shifts
- Engage with customers in a friendly manner
- Prepare checks that itemize and total meal costs and sales taxes
Server
Koreana Restaurant
01.2012 - 01.2019
- Almost7 years' experience working in one of famous Korean restaurant in Boston
- Preparing restaurant tables with special attention to sanitation and order
- Presenting menus, serving and helping customers select food/beverages
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/bar staff
- Deal with complaints or problems with a positive attitude
- Issue bills and accept payment
- Training new co- workers
- Helping managers checked all stuff that ran out such as take out container, server station stuffs
Education
Certificate - Customer Service
Computer Systems Institute
Charlestown, MA04.2020
Certificate - Administrative Assistant Professional
Computer Systems Institute
Charlestown, MA04.2018
Master Of Management - Management
Cambridge College
Cambridge Ma01.2017
Bachelor - Hospitality And Tourism Management
Bangkok University
Bangkok01.2011
Skills
- Computer: Microsoft office
- Serving
- Restaurant experience
- Customer service
- Cash register
- POS
- Upsell
- Time management
Languages
English
Thai - Expert
Timeline
Server
XOXO Sushi Bar
01.2024 - Current
Server Staff
Banyan Bar + Refuge
04.2022 - 09.2022
Server
Omori Izakaya
11.2019 - 03.2020
Assistant manager
Up to Me Thai Asian&Ramen
04.2019 - Current
Server
Koreana Restaurant
01.2012 - 01.2019
Certificate - Customer Service
Computer Systems Institute
Certificate - Administrative Assistant Professional
Computer Systems Institute
Master Of Management - Management
Cambridge College
Bachelor - Hospitality And Tourism Management
Bangkok University
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