Jenmar Anez
Wesley Chapel
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
6
6
years of professional experience
Work History
Store Manager
Optical Outlets
06.2021 - Current
- Lead all aspects of daily operations at a busy store, supervising a team of sales associates and front desk.
- Managed inventory control, cash control, store compliance, and store opening and closing procedures.
- Developed knowledge of products to assist customers effectively with inquiries or concerns.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Consistently meet or exceed KPIs, including sales goals, and patient's satisfaction.
- Recognized for strong leadership and for creating a positive work environment.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Sales Associate
Optical Outlets
12.2019 - Current
- Assisted customers with product selection and provided expert knowledge on features and benefits.
- Managed inventory levels, ensuring stock availability and organized displays for optimal customer engagement.
- Executed sales transactions accurately and efficiently using point-of-sale systems to enhance customer experience.
- Collaborated with team members to develop promotional strategies that increased store visibility and traffic.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business opportunities.
- Maintained cleanliness and organization of the sales floor, creating a welcoming environment for patients.
Education
San Jose De Cupertino
Maracaibo, VenezuelaSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Team motivation
- Staff supervision
- Employee scheduling
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Optical Outlets
06.2021 - Current
Sales Associate
Optical Outlets
12.2019 - Current
San Jose De Cupertino
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