Jen Miller
Half Moon Bay,CA
Summary
Thorough Senior Director & Operations Manager with track record delivering superior results. Focused leader with 12 years of experience finding innovative ways to grow revenue and increase margins. Well-versed in managing multi-million dollar budgets with full P&L responsibility, negotiating high-level contracts and building lasting relationships with colleagues, shareholders and Ownership. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of business operations, identifying current market trends and reducing overhead costs while achieving optimal outreach. Motivated to grow and excel as the Senior Director of Customer Operations you are seeking!
Overview
10
10
years of professional experience
Work History
Business Development Manager
BluSky
01.2022 - Current
- Built $6M in revenue within first year.
- Executed 100+ high-profile contracts within the first 6-months.
- Built an advanced book of clients via telephone, email, in-person inquiries and networking events.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Kept meticulous client notes and updated account information in company databases.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
CEO + Founder
Adorned Abodes
07.2020 - Current
- Orchestrated positive media coverage and stakeholder relations as public face of the company.
- Established foundational processes for business operations.
- Led operational oversight and budgetary supervision across and in compliance with several states.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Established advocation and grant policies to promote company culture and vision.
- Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email.
- Met with clients to discuss campaign efficiency and presented illustrative reports, including performance metrics and analysis.
- Managed all aspects of division, including production, circulation, marketing, advertising and new product development.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Achieved under-budget and on-time project management to adhere to project goals.
- Collaborated with CEO to develop and implement recommendations for service improvement.
- Reengineered departments to establish top-performing groups while decreasing costs by 30%.
- Developed quarterly business plans to evaluate cost projections.
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Spearheaded change management and strategic turnaround for company during significant restructuring and rebranding.
Senior Property Manager
Newmark Knight Frank
11.2016 - 07.2020
- Simultaneously managed 3 million sq. ft. of Class A, High-Rise assets throughout Bay Area.
- Used strong negotiating talents to obtain desired contracts & lease evaluations.
- Developed, reviewed and submitted property operating and capital budgets.
- Project Managed large TI's & Capital Builds.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Trained and motivated tenants during quarterly trainings in safety & building code compliance.
- Optimized internal operations by implementing cross-team coordinations and forged key professional relationships with colleagues.
Operations Manager
Red Tricycle, Inc
03.2014 - 11.2016
- Fostered growth in startup company & overseeing into national digital media company.
- Supplied comprehensive administrative support to senior executives: CEO & VP of Operations.
- Created quarterly budgets for investors & provided local trend insight.
- Spearheaded new growth via endorsement marketing public relations strategist & PR campaign director.
- Developed impression reporting dispatched directly to key clients.
- Managed office operations & implemented sustainable startup environment.
- Garnered community support and national news coverage.
- Partnered with multi-million dollar corporations & expanded company three-fold.
- Conducted all company AP/AR & reported to CEO weekly.
Skills
- Business Development
- Client & Public Relations
- Operations Oversight
- Planning & Execution
- Acquisition Integration
- Staff Management
- Marketing
- Negotiations
- Budgeting
- Contract Negotiation
- Team Leadership
- Event Planning
Accomplishments
- 2022 Appointed to BOMA Events Committee
- 2021 OSHA 20 Certified
- 2019 National BOMA Sponsorship
- 2018 NKF Property Management Award
- 2016 National Association of Professional Women Sponsorship
- 2015 Red Tricycle Employee of the Year
Timeline
Business Development Manager
BluSky
01.2022 - Current
CEO + Founder
Adorned Abodes
07.2020 - Current
Senior Property Manager
Newmark Knight Frank
11.2016 - 07.2020
Operations Manager
Red Tricycle, Inc
03.2014 - 11.2016