Jenmy Hernandez
Los Angeles Homeless Service Authority (LAHSA)
Los Angeles,CA
17
years of professional experience
1
Certification
Enthusiastic individual with a marketable skill set eager to contribute to team success through hard work, safety, attention to detail, and excellent customer service skills. Who will always be motivated to learn, grow, and excel in any industry.
Work History
Healthcare Integration Coordinator
4 Years 8 Months- Lead all integration efforts between the Coordinated Entry System and the healthcare sector.
- Oversee all activities of LAHSA-funded Hospital Liaisons, providing support as needed, sharing learnings across partners, and establishing best practices for broader implementation.
- Manage relationships with key stakeholders such as the Corporation for Supportive Housing, LA Care, the Hospital Association of Southern California, the Community Clinic Association of Los Angeles County, the Health Agency, United Way Home For Good, and Managed Care Organizations.
- Participate in community forums regarding the intersection of homelessness and healthcare. Conduct presentations on CES to healthcare audiences as needed.
- Identify system gaps and bottlenecks and provide education and/or propose new processes/ pathways to ensure coordination between systems. Lead projects that test and implement new strategies that improve access to CES and strengthen linkages with the healthcare sector.
Community Programs Manager
3 Years 9 Months- Oversight of department day to day operations with a primary focus on business development, thriving to achieve productivity goals. Project management and delegation of responsibilities to the staff.
- Built trusted, valued relationships with community partners in OC,IE, Riverside counties.
- Management of all department MOU's and contracts. Responsible for improving/implementing department goals, revenue and budgeting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participation in Community outreach health/wellness education for our migrant and homeless populations we serve in a culturally sensitive manner.
- Oversees the implementation and execution of clinical workflows as required.
- Referral coordinator for Migrant agricultural workers & homeless populations (oc,riverside,san bernardino, LA counties)
- Procurement
- Eligibility screening for OC & LA county funded programs.
- Responsible for set up/marketing health care events.
- Coordination of specialty consults w/ patients , & establishing communication between providers & specialists.
- Data entry into EMR, maintaining data base for reporting purposes.
- Street Medicine Medical Assistant (OC Homeless)thru Cal-Optima.
Case Manager/Housing Specialist/Temporary
8 Months- Provide Case Management; coordinate and implement mental health and recovery support services with individual members. Assist in involving members in daily activities and scheduled appointments, budgeting, facilitating socialization, health maintenance, sense of community, and progress in recovery.
- Utilize harm reduction, social, environmental, and motivational, strategies to support members, in collaboration with licensed clinicians, other counselors, case managers, and support staff .
- Conduct intake interviews and CES assessments (within 2 days of entry). Work in partnership with multiple service and housing providers. Develop effective, trusting relationships with members, with a focus on facilitating independence and maintenance of improved physical and mental health.
- Facilitate life skills groups. Provide crisis intervention services when needed.
- Assist with the upkeep and cleanliness of the facility.
- Ensure that case manager services are reflective of the agency’s treatment model, which emphasizes customer choice, harm reduction, trauma-informed care, and psycho-social rehabilitation
Director of Staffing/Administrator
7 Months- Supervised 60 employees.
- Staffing non skilled services for over 100 HIV,mentally disabled related cases .
- Payroll Processing (calculating hours worked,printing checks).
- Monthly Invoice preparation for billing all contracted programs (APLA,CARE,Tarzana Treatment Center,Altamed).
- Answering all incoming calls/problem solving.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees & all HR related duties for employees supervised.
Member Service Representative
2 Years 7 Months- Call Center Setting Average call intake 70+ call per day.
- Provider,Plan,Specialty,Medical group assignments thru Medi-Cal.
- Responsible for coordinating Health benefits for members (Anthem Blue cross,Care First,LA Care, Kaiser).
- Referral authorization status, taking member/provider grievances.
- Case management of complex cases and/or escalating unresolved issues.
- Data entry into all databases used within the plan.
- Day to day contact with Health Care options and county eligibility workers/ombudsman.
- Eligibility Screening thru State Automated Eligibility Verification System.
Home Health Marketing Associate
9 Months- Eligibility Specialist (Medi-Care primarily)
- Referral coordinator
- Advertising, Marketing strategy planning.
- Managed Nurse schedules for staffing purposes (skilled services to elderly).
Front Desk/Patient Service Representative
1 Year 11 Months- Medical Records Clerk .
- Eligibility Specialist for all LA County programs.
- Case MAnagement for Homeless (if any specialty service needed at county, bus Tokens,showers,clothing,soaps/shampoo,taxi vouchers,seeking resources like housing ,food banks,section 8)
- Working with medical assistants to manage provider schedules and register all patients in a timely manner.
Marketing Asssociate
1 Year- Non Invasive diagnostic testing for Glucose,Iron,cholesterol,BMI & BP.
- Health Fair set-up , maintaining all inventory.
- Promoting and marketing for different medical organizations in the greater Los Angeles area.
Medical Assistant Intern
4 Months- Front/Back Office
- Exam Room Preparation
- Laboratory duties venipuncture,process specimens,blood draws.
- EKG, Vital Signs ,chief complain Intake
Sales Associate
2 Years 8 Months- Maintained organized, presentable merchandise to drive continuous sales.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Tracked stock using company inventory management software.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Educated customers on promotions to enhance sales.
- Cahier,till/safe balances.
Education
- Case Management,Chemical Dependency
- Medical Assistant
GED
Skills
Fluent in Spanish
Leadership
collaboration
and teamwork.
Critical thinker
conflict resolution
time
people
and project management.
Retail Sales/Customer Service
Report Preparation
Problem-Solving Ability
Proficiency in E-consult
One e App
Health Plan Portals
AEVS
EWC
ECW
MEIS
QMEIS
QNEXT
Clarity
BitFocus
HMIS
LAHOP
HRP.
Community involvement
knowledge of Los Angeles county/city resources.
Knowledge of HIPAA
PHI confidentiality rules & regulations.
Type 45+ wpm
Preventative health
Collecting vitals
specimens
labs
Proficiency in MS Office programs
Medical Group/Medical Plans contract delegation savvy.
Can work in up beat busy environment .
Family planning services education
Accomplishments
10 + Excellent Customer Service awards
Founder Of the Cal-Optima Street Medicine Program for the Homeless .
Los Angeles Homeless Services Authority Hospital Referral Portal admin.
Certification
- Certified Medical Assistant
- Human Services
- First Aid/CPR
- Substance Use Education
Timeline
Healthcare Integration Coordinator
Los Angeles Homeless Service Authority (LAHSA)
02.2022 - CurrentRead More
Case Manager/Housing Specialist/Temporary
The People Concern
04.2020 - 12.2020Read More
Community Programs Manager
Central City Community Health Center
05.2018 - 02.2022Read More
Director of Staffing/Administrator
Elite Home Healthcare Services
10.2017 - 05.2018Read More
Member Service Representative
L.A Care Health Plan
01.2014 - 08.2016Read More
Home Health Marketing Associate
United Home Health
03.2013 - 12.2013Read More
Front Desk/Patient Service Representative
Saban Community Health Center
12.2010 - 11.2012Read More
Medical Assistant Intern
KHEIR Community Health Center
07.2010 - 11.2010Read More
Marketing Asssociate
U.S Wellness
01.2010 - 01.2011Read More
Sales Associate
O'Reilly Auto Parts
04.2007 - 12.2009Read More
Rio Hondo College
from Case Management,Chemical Dependency
Read More
American Career College
from Medical Assistant
Read More
Reseda High School
GED
Read More