Summary
Overview
Work History
Skills
Awards
Education
Timeline
Generic

Jenn Bailey

Newport,RI

Summary

Obtain a challenging leadership position that I can apply creative problem solving & lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits. Seeking to work in an environment that will challenge me further & will allow me to contribute to the continued growth & success of the organization. No job is to small.

Overview

28
28
years of professional experience

Work History

Outreach Director, Facility & Front Office Manager

Boys & Girls Club Of Newport
07.2020 - Current
  • Increased community engagement by developing and implementing strategic outreach programs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs..
  • Accomplished multiple tasks within established timeframes.
  • Launched quality assurance practices for each phase of development
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Developed and oversaw budgets for facilities and worked within cost restraints.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.

Director of Visitor Services & Operations

Discover Newport
06.1996 - 04.2020
  • Handled problematic customers and clients to assist employees and maintain excellent customer service.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Cross-Functional team management; Sales, Information & Distribution.
  • Award winning customer service (Trip Advisor)
  • Flexible & Dedicated
  • Oversee 5-20 employees; over 500,000 visitors a year
  • Multi-site operations

Skills

  • Brand Awareness
  • Proficient in SiriusWare POS & MTS (Member Tracking System)
  • Outreach marketing
  • Staff Management
  • Onsite facility tours
  • Multitasking Abilities
  • Calm Under Pressure
  • Decision-Making
  • Team Management
  • Dependable and Responsible
  • Customer Relations
  • Organizational Skills
  • Customer Service

Awards

  • President's Award, employee of the year 1999
  • 2017 Star of the Industry, Tourism Employee of the year, RIHA
  • Boys & Girls Club employee of the year 2020

Education

Cazenovia College, Cazenovia NY - 1993 Advertising Design AA

Buffalo State College, Buffalo NY - 1995 Graphic Design BA

Timeline

Outreach Director, Facility & Front Office Manager

Boys & Girls Club Of Newport
07.2020 - Current

Director of Visitor Services & Operations

Discover Newport
06.1996 - 04.2020

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Jenn Bailey